Night Manager (Arabic Speaker)

Position Overview

Become the beacon of exceptional hospitality as a Night Manager (Arabic Speaker) at DoubleTree by Hilton Sharjah Waterfront Hotel & Residences. Your role revolves around overseeing the overnight operations with a focus on sustaining excellent guest experiences and smooth business functioning.

Key Duties and Responsibilities

• Serve as the Manager on Duty for night shifts, responsible for ensuring operational continuity and exceptional guest satisfaction.
• Exercise decisive management by resolving issues that arise during night hours and escalating complex matters to the relevant department heads or General Manager.
• Track the hotel's performance indicators during the shift, implementing corrective measures to uphold Hilton’s brand standards and operational goals.
• Manage guest service recovery effectively, promptly responding to feedback, special requests, and complaints in a professional manner.
• Supervise the Night Audit process along with the accuracy of daily financial reports including revenue and cash management.
• Oversee team scheduling and deployment to align with business needs and occupancy levels for efficient productivity.
• Conduct comprehensive inspections to confirm that cleanliness, maintenance, safety, security, and guest environment standards are consistently met.
• Lead emergency response efforts by ensuring appropriate actions, detailed documentation, clear communication, and escalation in accordance with hotel protocols.
• Ensure strict adherence to Hilton’s brand policies, standard operational procedures (SOPs), health & safety guidelines, HACCP standards, security protocols, and UAE-specific regulations.
• Mentor, support and provide constructive feedback to team members while reinforcing the core Hilton values and service expectations.
• Analyze operational challenges and trends, reporting insightful recommendations to department heads and hotel management.
• Ensure thorough communication and handover of all key operational, guest-related, financial, and staffing information to the morning management team.
• Represent hotel leadership professionally during the night shift maintaining positive communication with guests, staff, and external contacts.

Prerequisites and Qualifications

• Preferred educational background includes a Bachelor’s degree or Diploma in Hotel Management, Hospitality Management, Business Administration, or a related discipline.
• At least 2 years’ experience in hotel operations with 1 to 2 years in a supervisory or management capacity.
• Previous experience as a Night Manager or Duty Manager, especially within an international hotel chain, is an advantage.
• Comprehensive knowledge of front office operations, rooms division, and night hotel operations.
• Proven skills in leading multi-department teams and making autonomous decisions in a hospitality setting.
• Strong familiarity with SOPs, guest service standards, the importance of health and safety, and security regulations.
• Availability for night shifts, weekends, and public holidays according to business needs.

About Hilton

Hilton is a globally recognized hospitality leader renowned for creating outstanding guest experiences and fostering an outstanding workplace culture. Our commitment to excellence has landed us repeated accolades as one of the World's Best Workplaces. We take pride in our global presence and are passionate about nurturing careers that thrive in a supportive and inspiring environment. Join us and contribute to making every guest’s stay uniquely memorable.