Night Auditor

About the Role and Company

Are you someone energized by the night hours, who enjoys connecting with people and being a dependable presence? ibis Wellington is seeking a dedicated Night Auditor to join their Front Office team on a full-time permanent basis. Situated in central Wellington, the hotel receives guests from across New Zealand and internationally, providing a lively and dynamic workplace where every shift brings new challenges.

Key Responsibilities

• Greet late-arriving guests warmly and provide exceptional customer service throughout the night.
• Manage guest check-ins and check-outs with professionalism and efficiency.
• Conduct night audit processes, ensuring daily transaction balances are correct.
• Prepare financial and operational reports maintaining accuracy.
• Respond promptly and thoughtfully to guest inquiries and resolve any issues that arise during the night.
• Ensure safety, security, and a welcoming atmosphere at all times overnight.
• Assist the broader Front Office team and support overall hotel operations.

Desired Skills and Experience

• Excellent communication abilities and a strong focus on customer service.
• High attention to detail to ensure precision in daily audits and reporting.
• Capability to work autonomously, making sound decisions under pressure.
• Positive and proactive attitude with eagerness to learn and grow.
• Prior experience in hospitality, front desk, reservations, or guest-facing roles is advantageous.
• Knowledge of hotel management systems such as Opera Cloud is a plus but not mandatory.
• Legal entitlement to work in New Zealand.

Qualifications and Additional Requirements

• Ability to take initiative and remain composed under pressure.
• Availability to work overnight shifts starting from 11:00 PM on a rotating schedule including weekends and public holidays.
• Holding a Licence Controller Qualification (LCQ).
• Possession of a current Duty Manager Certificate or eligibility to obtain one (which requires an LCQ plus 3 months supervisory experience in a licensed venue in New Zealand).
• Experience in supervisory roles within Front Office operations is desired.
• Competent with Microsoft Excel and preferably Opera Cloud PMS.
• Current First Aid Certificate is beneficial.
• Possession of a full, clean New Zealand driver's license.
• Must be a New Zealand citizen, permanent resident, or have a valid work visa (visa sponsorship is not provided).

Additional Information and Benefits

Accor is committed to supporting staff growth and job satisfaction. Benefits include:

• Discounts on accommodation and food and beverage at Accor hotels worldwide.
• Access to the Accor Academy for professional learning and development.
• Complimentary staff meals during shifts.
• Employee Assistance Programme providing support.
• Recognition and rewards scheme.
• Opportunities for career progression within a global hospitality leader.