Matching Operations Coordinator

About Toptal

Toptal operates as a worldwide network of elite professionals in business, design, and technology, enabling companies to expand their teams whenever needed. With over $200 million in yearly revenue and a globally distributed workforce, it is the largest fully remote company globally. The organization blends the strengths of virtual teams with a supportive environment that promotes creativity, social connection, and enjoyment. Toptal embraces a borderless approach, rapid pace, and innovative mindset.

Role Summary

The Matching Operations Coordinator is key to bridging communication between hired talent on client projects and internal teams. This role involves managing communication channels effectively and performing administrative functions that facilitate smooth operation and job success. Candidates must be highly organized, confident, and possess strong written and verbal communication skills with a sharp eye for detail.

Key Responsibilities

• Serve as the main communication liaison between engaged talent and internal company stakeholders.
• Autonomously manage communication across multiple platforms, focusing heavily on written correspondence.
• Engage regularly with assigned talent accounts to assess project progress, identify opportunities for up-selling and cross-selling, proactively prevent conflicts, and communicate updates to stakeholders.
• Handle and complete assigned account-related tasks to maintain operational efficiency and job performance.
• Maintain active and timely communication with team members via Slack or Zoom during set working hours.
• Organize and maintain clear, accessible process documentation for team use.
• Facilitate onboarding for new team members to ensure their seamless integration.
• Contribute to strategic projects as they arise.

Expected Milestones

• First week: Complete onboarding, absorb company culture, learn processes and tools, and master platform use.
• First month: Understand team operations, familiarize with company departments and begin independent task execution with support.
• First three months: Start executing tasks independently according to defined procedures.
• First six months: Fully grasp role responsibilities, contribute strategically, and become an essential part of the Matching team.
• First year: Establish yourself as a subject matter expert in this role.

Qualifications and Requirements

• A bachelor's degree is mandatory.
• 2 to 3 or more years of experience in coordination, operations support, or customer service roles.
• Exceptional written and oral communication skills combined with effective stakeholder management abilities to ensure clear and prompt information flow.
• Strong organizational capabilities with acute attention to detail, capable of prioritizing and managing tasks efficiently.
• A self-driven individual who thrives on accountability and managing their own responsibilities independently.
• High proficiency in following established processes and making sound decisions based on given guidelines.
• Ability to quickly adjust to evolving processes and priorities.
• Collaborative attitude with willingness to share knowledge and engage in learning with peers.
• Competence in Google Sheets and Google Docs for handling and presenting data.
• Experience in data analysis and making decisions informed by operational data is an advantage.
• A commitment to continuous process improvement through data and feedback utilization.
• Project management experience or technical expertise is considered beneficial.
• Capability to manage a fast-paced environment, diverse challenges, and multiple contacts professionally.
• A world-class independent contributor, capable of excelling without constant supervision.

Additional Information

This position is fully remote and located in Ireland. The company does not provide visa sponsorship or assistance. All application materials and communications must be conducted in English.