Manager - Technical Infrastructure Specialist
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- 12–13 yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Eligibility
- Applicants should be Indian nationals currently residing and working in KSA with 12-13 years of relevant experience.
- Resume
- Required to apply
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Job description
Position Overview
A highly skilled Technical Infrastructure Specialist Manager role is available, based in Riyadh, Saudi Arabia, requiring long-term onsite commitment. The candidate must have 12-13 years of relevant experience and currently be residing and working in KSA, preferably Indian nationals. This position involves overseeing enterprise IT infrastructure operations covering data centers, servers, networks, Linux platforms, deskside support, and security & network operations centers, with a focus on maintaining high availability, SLA compliance, and fostering AI and automation integration.
Core Responsibilities
- Lead comprehensive management of multiple infrastructure domains including Data Center, Server & Virtualization Platforms, LAN/WAN/SD-WAN/Wi-Fi network infrastructure, Linux/Unix platforms, deskside support, SOC, NOC, storage, and backup systems.
- Ensure infrastructure availability and readiness to meet enterprise requirements.
- Implement proactive monitoring and manage incidents, problems, and root cause investigations to maintain uptime, performance, and reliability.
- Manage service delivery by defining and upholding SLAs aligned with business demands; monitor KPIs and ensure achievement of operational targets.
- Lead major incident handling and service restoration initiatives efficiently.
- Create operational dashboards and executive-level reporting on service performance metrics.
- Adhere strictly to ITIL best practices and service management methodologies.
Required Qualifications and Experience
- Proven leadership managing teams of over 25 members spanning multiple technologies such as helpdesk, server, network, cloud.
- Strong working knowledge and application of ITIL and ISO standards.
- Expertise in at least two core technical infrastructure technologies.
- Experience with automation concepts and AI integration within IT operations.
- Understanding of risk management and compliance within IT infrastructure contexts.
- Ability to formulate and implement service improvement plans.
Preferred Background
- Experience working in IT service companies like Wipro, Cognizant, LTI is advantageous.