Manager Risk & Compliance

About the Role

The Manager Risk & Compliance will oversee risk management and regulatory compliance within the Retail & Hospitality segments of the organization, including divisions such as QDFC, F&B, QDC, IMS, Lounges, Hotels, and QACC. This position plays a key role in identifying, evaluating, and mitigating operational risks, while cultivating a culture centered on ethical behavior and adherence to regulations.

Key Responsibilities

• Design and execute a strategic compliance framework aligned with corporate policies and global industry standards.
• Develop and maintain policies and procedures tailored to support business goals within retail and hospitality sectors, applying a risk-based approach to suggest appropriate mitigation strategies.
• Continuously monitor business developments and proactively adjust compliance programs to address new and evolving risks.
• Produce timely policy and risk advisories, keeping stakeholders informed about pertinent risk factors and emerging threats.
• Create practical mitigation strategies that assist managers in maintaining smooth business operations.
• Identify gaps in internal controls and recommend enhancements to strengthen governance.
• Conduct comprehensive risk assessments across multiple retail and hospitality settings — including front and back offices, warehouses, kitchens, and related facilities — to detect vulnerabilities.
• Analyze risks by assessing likelihood, impact, frequency, and control failures, propose feasible mitigation options, and perform cost-benefit analyses to advise senior leadership on optimal measures.
• Document detailed procedures and policies for critical business functions such as procurement, revenue management, operations, cash handling, and inventory control.
• Implement and monitor controls to ensure policy compliance and minimize operational risks.
• Carry out regular compliance audits to detect deviations and identify areas for improvement.
• Track key compliance metrics and KPIs to highlight performance trends and concerns.
• Collaborate with various departments to roll out corrective actions and enhance compliance efforts.
• Lead investigations into potential compliance violations and administer appropriate corrective responses.
• Stay informed on regulatory changes and industry developments to keep compliance programs relevant and effective.
• Ensure fraud prevention policies are current, robust, and successfully implemented across processes.
• Guide and mentor the compliance team, encourage a culture of high performance and ongoing development.
• Maintain strong internal stakeholder relationships to promote transparent communication and teamwork.
• Serve as a trusted advisor to senior management, delivering strategic insights and recommendations regarding compliance matters.
• Prepare reports and presentations for executive leadership outlining compliance activities, risks, and initiatives.
• Perform additional duties as assigned by the Department Head.

Qualifications and Skills

• Bachelor's degree or equivalent qualification.
• At least 8 years of experience in relevant risk management and compliance roles.
• Proven expertise in policy and procedure development, implementation, and review.
• Strong analytical and problem-solving capabilities with exceptional attention to detail.
• Fluency in English with excellent communication and interpersonal skills to effectively engage all organizational levels.
• Demonstrated ability handling confidential information with integrity and professionalism.
• Familiarity with ERP platforms including Oracle, JD Edwards, Microsoft AX, and Business Central, alongside proficiency in MS Office tools.
• Leadership competencies including delegation, workflow management, coaching, mentoring, and team-building.

Additional Information

This position emphasizes continuous improvement, collaboration, and upholding operational excellence to safeguard and enhance the organization’s reputation.

Company Vision

Join an inspiring team that values innovation, ambition, and global camaraderie where your potential is limitless. The organization encourages courageous thinking and welcomes contributions to a remarkable growth story.