Delivery Program Manager

About Sitecore

Sitecore is dedicated to simplifying how brands interact with and serve their audiences by delivering intelligent, personalized digital experiences worldwide. We enable leading global brands such as American Express, Porsche, Starbucks, and L'Oréal to form long-lasting customer relationships through a unified platform integrating content, commerce, and data, facilitating millions of adaptive experiences daily.

Our strength lies in a diverse and passionate workforce spread across over 25 countries, driving our mission guided by core values that influence our leadership, innovation, and collaboration. As AI integration becomes fundamental, we’re enhancing team capabilities to foster creativity, efficiency, and insight across all functions.

Role Overview

We are searching for a Delivery Program Manager with an outcomes-driven mindset to spearhead intricate cross-functional initiatives from conception through impact delivery. This role requires partnering closely with Product, Engineering, and Business leadership within R&D to convert ambiguous strategic goals into precise action plans, remove obstacles, and ensure the realization of customer and business benefits.

Key Responsibilities

• Lead complex program initiatives end-to-end, including scope management, identifying dependencies, milestone tracking, risk assessment, and validating value assumptions.
• Translate business and product goals into focused execution strategies that include measurable success metrics.
• Define clear outcomes, establish success criteria, and formulate value hypotheses collaboratively with stakeholders; monitor adoption, impact, and actualized benefits post-release, addressing any gaps proactively.
• Coordinate efforts across Product and Engineering teams, manage interdependencies, and facilitate planning and retrospective sessions at the program level.
• Bring clarity to ambiguous situations and momentum to areas experiencing friction.
• Implement governance structures and reporting mechanisms; identify and communicate risks promptly with actionable alternatives.
• Deliver concise, outcome-centric updates to senior leadership.
• Identify systemic improvement opportunities in delivery and value realization, contribute to the advancement of APMO standards, and incorporate AI tools into ongoing coordination and reporting.

Success Metrics

• Delivery of programs aligned with predetermined business outcomes.
• Measurement of business value realization such as adoption rates, impact, and ROI after release.
• Achievement of strong cross-functional collaboration among Product, Engineering, and Business teams.
• Proactive identification and resolution of risks and dependencies.
• Enhancement and maturity contribution to the APMO framework and operational methodologies.

Required Qualifications

• Minimum of 5 years experience managing complex, multi-disciplinary programs through to completion, including post-delivery performance tracking.
• Proven expertise in scalable delivery models with the ability to tailor frameworks appropriately.
• Established collaborative relationships with Product Management and Engineering leaders.
• Deep understanding of the link between product delivery, customer value, and business results.
• Ability and willingness to challenge the perception of "done" until outcomes are achieved, fostering productive stakeholder engagement and balance in delivery.
• Proficient in agile and hybrid delivery approaches, with excellent structured and influence-based communication skills.

Desired Personal Attributes

• Outcome-focused prioritization emphasizing impact rather than just activity.
• Adaptive to ambiguity, skilled at creating structure proactively.
• Strong collaborator with the confidence to push back constructively when delivery deviates from intended value.
• Bias towards action, experimentation, and continual improvement.

Additional Advantages

• Experience within SaaS or enterprise software sectors.
• Familiarity with value tracking or outcome-based frameworks.
• Demonstrated history of innovating and evolving existing processes and standards.

Equal Opportunity Employment

Sitecore proudly commits to an inclusive work environment that ensures equal employment opportunities without discrimination based on race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other protected characteristic under applicable laws.