Manager - Revenue Operations

Role Overview

We are seeking a Manager for Revenue Operations to oversee and optimize the administration of Khazna's CRM and commercial systems. This pivotal role involves shaping CRM configurations, ensuring pipeline governance, and generating insightful commercial reports to sustain effective business functions.

Key Responsibilities

• Administer and manage the organization's CRM and commercial platforms to support business activities efficiently.
• Design and update CRM structures including opportunity stages, deal categories, product lines, pricing parameters, workflows, and reports.
• Monitor sales pipeline health, opportunity progression, forecast accuracy, and enforce stage-gate processes.
• Lead regular pipeline review sessions with sales and commercial teams to uncover risks, delays, or forecast adjustments.
• Create and maintain commercial dashboards, KPI and forecasting reports, and executive reporting packages.
• Implement and maintain commercial data governance policies, guaranteeing data accuracy, completeness, consistency, and audit capability.
• Track data quality through compliance assessments, scorecards, and validation of reporting accuracy.
• Facilitate integration of CRM with finance, ERP, contract management, pricing, and BI systems for comprehensive commercial insights.
• Promote process standardization, automate workflows, and drive continuous improvements to boost efficiency, reporting quality, and system scalability.
• Collaborate cross-functionally to enhance CRM adoption via training, user support, change management, and aligning reporting and governance standards.

Qualifications and Competencies

• Bachelor’s degree in Business Administration, Information Systems, Finance, Operations, or related disciplines.
• 6 to 8 years of professional experience in revenue operations, sales operations, CRM or commercial operations, or business operations.
• Preferred industry background includes data centers, telecommunications, infrastructure, technology, or similar sectors.
• Expertise in CRM administration and commercial systems management, pipeline governance, and sales forecasting.
• Proficiency in commercial analytics, dashboard development, data governance, and maintaining reporting controls.
• Experienced in process optimization, workflow and stakeholder management, and providing user support.
• Advanced skills in analytics, problem-solving, communication, organization, and reporting with strong command of Excel and Power BI.
• Core talents include operational excellence, analytical reasoning, meticulous attention to detail, planning capabilities, collaboration, continuous process enhancement, and managing internal stakeholders effectively.