Manager - Revenue Operations

Position Overview

This role involves managing Khazna Data Centers' CRM and commercial systems to support and enhance business operations. The Manager of Revenue Operations will oversee and optimize CRM configurations, enforce pipeline governance, and drive commercial data governance to ensure operational excellence and reporting accuracy.

Key Responsibilities

• Administer and manage Khazna's CRM and commercial applications to align with business needs.
• Configure CRM elements such as opportunity stages, deal types, product listings, pricing modules, workflows, and reporting infrastructure.
• Supervise pipeline governance activities by tracking opportunity movement, assessing pipeline health, verifying forecast reliability, and ensuring adherence to stage gates.
• Lead recurrent pipeline review sessions involving Sales and Commercial teams to address risks, forecast modifications, and deal progression.
• Create and sustain commercial dashboards, KPI scorecards, forecasting reports, and executive summary documents.
• Implement and uphold commercial data governance protocols to maintain data integrity, completeness, consistency, and readiness for audits.
• Monitor and evaluate data quality via compliance metrics, scorecards, and accuracy tracking.
• Facilitate CRM integration with Finance, ERP, contract management, pricing, and BI systems to provide comprehensive commercial insights.
• Promote process standardization, automate workflows, and continuously refine operations to optimize efficiency and scalability.
• Collaborate with cross-functional teams to enhance CRM adoption through training programs, user support, change management initiatives, and alignment of reporting and governance standards.

Qualifications and Skills

• Bachelor's degree in Business Administration, Information Systems, Finance, Operations, or related disciplines.
• 6 to 8 years of professional experience in revenue operations, sales operations, CRM administration, commercial or business operations.
• Preferably experienced in sectors such as data centers, telecommunications, infrastructure, or technology.
• Deep knowledge of CRM system management, pipeline oversight, commercial systems, and forecasting processes.
• Competence in developing commercial reports, dashboards, data governance, and controls for reporting.
• Expertise in process improvement, managing workflows, coordinating with stakeholders, and providing user assistance.
• Strong analytical thinking, problem-solving aptitude, excellent communication, organizational capability, and reporting skills, including advanced proficiency in Excel and Power BI.
• Demonstrated strengths in operational excellence, detail orientation, planning, teamwork, continuous advancement, and stakeholder interaction.