Manager of Customer Success
HRLinked Asia Search & Consultancy Pte Ltd
Singapore · Full Time
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- Experience
- Any
- Salary
- SGD 6,000 / month
- Openings
- 1
- Posted
- 3 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
We partner with a rapidly expanding publicly listed Digital Technology company seeking a Customer Success Manager to join their team.
About the Role
This position is with a publicly traded firm offering a salary package of up to 6000 SGD per month and twice-yearly variable bonuses. The role focuses on client onboarding experience and driving product adoption.
Responsibilities
- Deliver customer success and operational assistance for both local and international clients.
- Manage customers beyond the onboarding stage to maximize product adoption and usage.
- Build trusted advisor relationships with customer stakeholders to ensure full realization of business value.
- Concentrate on overall product engagement, spotting opportunities for growth and identifying risks within the customer base.
- Conduct regular meetings to review operational status and pinpoint improvement areas.
- Collaborate with Product Development by suggesting feature and service enhancements derived from customer feedback.
- Support product promotion by conveying product benefits to customers when new features launch.
- Develop and share case studies and customer testimonials to aid sales activities and enhance service processes.
- Use best practices and success stories to educate customers and staff via direct engagements, webinars, and events.
Qualifications
- Experience in B2B consultative sales.
- Post-sales support experience in SaaS, IT, Digital, or Consultancy sectors; candidates from other fields are also welcome.
- Experience consulting corporate customers on solutions sales.
- Customer support and operations experience utilizing systems such as Salesforce and Gainsight.
- Japanese language proficiency is a plus.
- Project management and/or account management experience is advantageous.
Compensation
The salary offered can reach up to 6000 SGD monthly, complemented by variable bonuses paid twice annually.
Equal Opportunity Statement
The employer is committed to equal opportunity for all candidates.