- Experience
- 4+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About BiteSpeed
BiteSpeed is a Sequoia-backed SaaS startup focused on creating an AI-native Marketing, Support, and Sales toolkit specifically for e-commerce brands. Currently supporting over 3,000 brands across more than 50 countries, BiteSpeed has successfully raised over $5.5 million in funding from prominent investors such as Sequoia Capital India, Kunal Shah, and Gaurav Munjal.
Role Overview
We prioritize customer success as a vital function to ensuring long-term customer relationships. With a founder-led customer success team so far, we've amassed 250+ five-star reviews and maintained impressive net negative churn, with many clients growing their spend significantly over time. Following a tenfold growth this past year, this role will focus on doubling down on existing customers by driving retention and turning users into advocates while gathering customer feedback for product improvement.
Key Responsibilities
- Own and nurture customer relationships to ensure their success and engagement with BiteSpeed.
- Oversee onboarding and monitor product adoption among enterprise clients to maximize value and drive upsell opportunities.
- Act as a trusted product advisor, sharing best practices to help customers realize the full potential of the platform.
- Manage cross-sell initiatives for new product offerings and handle renewals, overseeing account-level revenue expansion.
- Develop and refine the playbook for scaling the customer success function in line with growth targets.
Candidate Profile
- You have a passion for delivering service experiences that match the highest standards of quality and care.
- Genuine enthusiasm for helping clients succeed and a strong customer-centric mindset.
- Minimum of 4 years of professional experience in customer success, with a solid technical grasp of product functionality.
- Interest in engaging with diverse individuals to understand their unique experiences and challenges.
Location & Compensation
This position is based in Bangalore. The company offers competitive compensation exceeding market norms along with generous ESOPs for all team members.
Culture & Values
At BiteSpeed, work is personal and purposeful, focusing on personal transformation, wealth creation, and collective success. The company upholds five core values: Go Above And Beyond, Making Things Happen, Say It Like It Is, Progress Over Perfection, and Don’t Take Yourself Seriously, Take Your Work Seriously.
Perks & Benefits
- Comprehensive health and accident insurance providing security and peace of mind.
- Quarterly team off-sites featuring strategic planning, social games, and sports for team bonding.
- Membership to Cult Fitness and Cult Play to promote employee wellness and recreation.
- Support for continuous personal development through sponsored courses, conference attendance, and literature.
- Early salary disbursement in the first week of each month, emphasizing trust and financial flexibility.
Additional Information
If you are interested, please send a personalized note explaining your motivation and suitability for the role to the company's talent email. Employee referrals are rewarded with Apple Airpods Pro if the referral is hired. For inquiries, contact the same email address.