Manager Human Resources

Company Overview

DHL Express is recognized as the Most International Company Worldwide, affectionately known as "the big yellow machine." Operating throughout 15 countries in Central and South America—from Parque Nacional Tikal in Guatemala to Ushuaia in Tierra del Fuego, Argentina—we are a vibrant team of over 3,400 Certified International Specialists. Together, we handle more than 10 million shipments annually, striving to exceed customer expectations, support businesses, and contribute positively to communities. Proudly, we have been named the Great Place to Work #1 in Latin America.

Role Purpose

The Human Resources Manager for Nicaragua takes a strategic leadership role in shaping and executing HR initiatives aligned with business objectives. Acting as a trusted advisor within the business management team, the manager leads transformation efforts to enhance workforce capabilities across all organizational levels, ensuring HR services elevate business performance effectively.

Main Responsibilities

• Lead and develop the HR team managing core functions—including Talent Acquisition, Compensation & Benefits, Talent Management, Learning & Development, Employee Engagement, HR administrative support, and Change Management—ensuring adherence to standardized processes aligned with group policies.
• Oversee the HR budget with a balanced focus on both strategic planning and operational HR activities for the country.
• Design, implement, and communicate HR policies and procedures compliant with national regulations and reflecting best internal and external practices.
• Plan for future supervisory talent needs across all organizational levels.
• Represent the organization in engagements with labor authorities, trade unions, and workers' associations.
• Act as a consultant, providing advice, coaching, and challenge to employees and managers on topics such as performance management, talent development, hiring, compensation, and benefits, delivering HR solutions that support commercial success.
• Support compliance initiatives including training programs, communication campaigns, audits, and investigations.

Candidate Requirements

• University degree in Human Resources or related field; Master’s degree preferred.
• Over 10 years of progressive experience in HR roles with expertise in Engagement, Labor Relations, and Health & Safety.
• Fluent English with native Spanish proficiency.
• Strong respect for others combined with results-focused mindset.
• Proven leadership capacity to navigate and influence within a matrix organizational structure involving senior management.
• Ability to derive data-driven insights to inform HR strategies.
• Cultural influencer and champion of Diversity and Inclusion initiatives.
• Exceptional active listening and negotiation abilities.
• Adept at fostering and managing effective interpersonal relationships across all organizational levels.