Maintenance Technician

About KONE

KONE is a world-leading company in the elevator and escalator industry, moving roughly two billion people daily. The company equips five of the ten tallest buildings globally with advanced high-rise technologies. In 2025, KONE generated annual sales of EUR 11.2 billion and employed over 60,000 people in nearly 70 countries. Recognized consistently by Forbes for innovation, workplace excellence, and business scale, KONE fosters a supportive culture where individuals can be authentic, driving collective strength and success.

Key Responsibilities

• Ensure excellent customer relationships by engaging with site contacts and end users, adopting a proactive service attitude.
• Maintain customer satisfaction through high-quality service and clear, timely onsite communications including estimated time of arrival, job updates, and debriefing.
• Wear and maintain clean and presentable KONE uniforms at all times during site visits.
• Communicate equipment safety and condition status to customers post-visit and recommend corrective measures per local protocols.
• Guarantee safety of end users and all site personnel during service visits.
• Maintain a safe working environment, adhering strictly to maintenance and safety guidelines, and consult the Technical Helpdesk when necessary.
• Conduct service operations including planned maintenance, callouts, repairs, and 24/7 service timely and within quality standards.
• Take prompt action on any high-risk findings, following escalation procedures to inform relevant stakeholders.
• Identify potential repair opportunities during service visits, execute on-site when possible, or raise sales leads.
• Plan daily workload efficiently in coordination with supervisors.
• Provide accurate and timely reporting of work completed and materials used to support customer communication and billing accuracy.
• Manage local stock including shelves, inventory, and transfers.
• Maintain service tools, vehicle, and instruments in good condition and ensure their safety.
• Contribute ideas and feedback for product, process, and safety enhancements to supervisors and quality teams.
• Report near-miss incidents proactively to supervisors.

Competence Development

• Engage actively in continuous learning through on-the-job training, peer learning, and formal training courses including e-learning and classroom sessions.
• Inform supervisors or Technical Helpdesk about any knowledge or skill gaps.
• Provide training and coaching to team members as delegated by supervisors.

Candidate Profile

• Relevant education or experience in Electrical, Mechanical, Mechatronics, or Vertical Transportation fields.
• Experience in elevator and escalator industry is advantageous.
• Proven customer interaction experience in technical or service environments.
• Strong knowledge of electronics and control systems.
• Capability to work autonomously and manage field operations effectively.
• Dedicated to maintaining workplace safety and operational excellence.

What We Offer

• Opportunities for career growth within a global enterprise.
• Comprehensive employee reward programs aimed at motivation and engagement.
• Extensive learning and development initiatives supporting a broad range of professional skills.
• A dynamic and friendly work environment with open-minded leadership.

Additional Information

KONE prioritizes innovation, collaboration, and ethical business practices. Employee engagement and sustainability are key pillars of the company culture, fostering trust, respect, and recognition for good performance. KONE supports achieving both career and personal goals alongside a healthy work-life balance.