Service Engineer

About KONE

KONE, recognized as a Top Employer in multiple countries in the Middle East, is committed to establishing a superior work environment marked by exceptional people management, a strong culture of quality and efficiency, and a collaborative, diverse atmosphere that encourages development and well-being.

KONE Middle East, Turkey & Africa (KMTA) is growing its footprint across several regions, and they seek a proactive and enthusiastic Service Engineer for their Doha, Qatar office. The role demands planning, managing, and overseeing contracted installation work to ensure safety, quality, and efficiency within agreed timelines and budgets.

Key Responsibilities

• Ensure customer satisfaction by delivering high-quality service and clear communication regarding equipment safety and performance.
• Address and resolve complaints related to service quality and maintenance invoicing.
• Implement service delivery according to contractual obligations, KONE standards, and local regulations.
• Manage costs related to field operations, including callouts and service repair revenues.
• Oversee third-party inspections and handle subsequent follow-ups.
• Validate service contracts and technical details with the sales team.
• Plan and schedule maintenance activities, optimize technician routing, and conduct site audits.
• Conduct accident investigations adhering to company policies on evidence handling and internal reporting.
• Manage performance, motivation, and professional growth of assigned technicians.

Candidate Requirements

• Bachelor's degree in Electrical, Mechatronics, Electronics, or Industrial Engineering.
• Highly motivated and analytical individual with a strong eagerness to learn.
• Preferably at least 5 years of experience in elevator service operations.
• Fluency in English is required; Arabic language skills are advantageous.
• Organized and goal-driven with a strong customer service orientation.
• Ability to comprehend customer needs and develop tailored solutions.

Work Culture and Values

KONE fosters an innovative and team-oriented environment valuing each employee's input. Employee involvement is highly encouraged along with information sharing and idea exchange. The company emphasizes sustainability, ethical business conduct, mutual trust and respect among colleagues, and recognition for good performance. Employees are offered various opportunities that support career progression and personal well-being, contributing to a balanced and healthy lifestyle.