Customer Solution Engineer - Major Projects

Role Overview

A Customer Solutions Order Engineer acts as the technical advisor to the sales teams and frontline Customer Solution Engineers (CSE), interpreting customer requirements to devise the most effective KONE solutions. This role is a crucial part of the early engagement process, ensuring that KONE's products and specifications are integrated within client building plans.

Key Responsibilities

• Provide bespoke technical solutions for non-standard project tenders, overseeing complete solution delivery including integrations, services, and products.
• Ensure solutions align with customer segment specifics such as retail, infrastructure, residential, office, or healthcare sectors.
• Collaborate with sales to clarify solution scope, encompassing KONE and third-party offerings, and determine the appropriate product platform.
• Manage solution costing accurately, incorporating engineering and installation expenses, in cooperation with supply chain and project management.
• Lead the creation and coordination of technical specifications, including energy efficiency and traffic flow analyses.
• Verify technical feasibility and compliance with local codes, safety, environmental standards, and KONE policies.
• Ensure solutions are installable and maintainable throughout the product lifecycle.
• Accountable for development of detailed shop drawings, order engineering of corporate materials, and timely milestone tracking in SAP.
• Coordinate variations and change requests, proposing new sales possibilities and aligning with project stakeholders.
• Participate in customer meetings as needed to discuss technical solution matters.

Required Qualifications and Experience

• Bachelor's degree in Engineering or relevant discipline, or extensive experience in the elevator industry field operations.
• At least 5 years of engineering experience specific to elevator business field operations.
• Strong capability to interpret customer needs and translate them into detailed technical specifications.
• Solid understanding of new construction and building modernization processes within the elevator industry and company context.

About the Company and Work Culture

KONE fosters a culture centered on innovation, collaboration, and respect. The organization prioritizes employee engagement, ethical business conduct, sustainable practices, and rewarding performance. Employees benefit from professional growth opportunities and a balanced work-life environment.