Lot Associate Full Time - Winnipeg

About The Role

The role of Lot Associate involves assisting customers by loading their purchases into their vehicles and maintaining a safe, clean, and welcoming parking lot area. This position plays a crucial role in delivering excellent customer service by being one of the first and last points of contact for customers at the store.

Key Duties and Responsibilities

• Adhere to the company's customer service approach by greeting, engaging, and thanking customers following the GET Model.
• Ensure that an ample supply of shopping carts is available at the store entrance.
• Engage with customers by asking open-ended questions to understand their project needs and level of expertise.
• Offer assistance in loading products into customers' vehicles or carts efficiently and safely.
• Plan and implement the safest and most effective way of loading and securing merchandise according to Safe Loading Training standards.
• Maintain safety and security by keeping exits and loading areas clear and clean, including sweeping debris from front and lumber loading areas.
• Follow all safety and loss prevention protocols and operate equipment using proper safety procedures.

Required Skills and Competencies

• Effective communication skills to interact with customers and team members.
• Strong customer focus to meet and exceed customer expectations.
• Interpersonal skills to engage positively with customers and colleagues.
• Good organizational abilities and attention to detail to ensure safe and efficient loading processes.

Work Environment and Conditions

• Flexible schedule including potential evening and weekend shifts.
• Work performed in a warehouse setting that can be noisy and dusty.
• Exposure to varying weather conditions frequently while loading and unloading products outdoors.
• Indoor environment with open doors causing drafts and variations in temperature.
• Physical requirements include bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.

Qualifications and Experience

• High school diploma or equivalent required.
• Between 1 and 2 years of retail experience preferred.