Live-in Resident Manager

About Boardwalk

Boardwalk offers Canadians comfortable rental living with over 34,000 apartment and townhouse units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec. We focus on quality homes and exceptional customer service to deliver a welcoming community experience.

Employee Benefits

• Competitive salaries
• Access to immediate pay via Dayforce Wallet
• Profit-sharing programs
• Flexible medical and dental group plans
• Fitness and wellness reimbursements
• Allowances for training and development
• Group RRSP matching
• Rental discounts up to 20%

Role Summary

The role requires living onsite with a 60% rent discount, managing property operations with hands-on involvement in maintenance and cleaning. Candidates should demonstrate versatility, excellent customer service, and be available for evenings and weekend shifts.

Key Responsibilities

• Engage warmly with residents and visitors, ensuring a welcoming atmosphere.
• Manage site ownership, including maintenance tasks and cleaning activities.
• Maintain flexible working hours to accommodate evenings and weekend duty.
• Collect rent payments and address any overdue accounts promptly.
• Conduct inspections of vacant and soon-to-be-vacant suites.
• Show available units and manage lease agreements.
• Perform annual suite inspections.
• Prepare and submit bank deposits efficiently.
• Coordinate with contractors to ensure timely and contract-compliant work completion.
• Assist with seasonal tasks such as snow removal, cleaning, and painting touch-ups.
• Complete additional duties assigned by management.

Qualifications and Experience

• Minimum two years of customer service experience.
• Post-secondary education in a relevant field is advantageous.

Technical Skills

• Proficient with computers; experience with web-based systems preferred.
• Quick adaptability to new technologies and changing systems.
• General familiarity with technological tools is a plus.

Personal Attributes

• Strong dedication to delivering superior customer service.
• Accountability for own actions and ability to ensure problem resolutions.
• Excellent problem-solving and decision-making skills.
• Positive demeanor with enthusiasm and assertiveness.
• Physical capability to walk, stand, climb stairs, and lift items up to 10 kg safely for extended periods.

Additional Information

Applicants are encouraged to submit a cover letter and resume. For candidates not currently residing in the job location, please indicate relocation plans and expected availability. Employment offers require satisfactory background checks, references, and physical testing as applicable.