Learning & Development Manager

About Rixos Gulf Hotel Doha

The prestigious Rixos Gulf Hotel in Doha offers a luxurious lifestyle with high-quality services, including the hallmark Rixos hospitality experience. The hotel features 378 elegantly designed guest rooms and a rich variety of ALL INCLUSIVE Food and Beverage options, all set within an upscale and lively environment. Join their enthusiastic team as Manager in People Development within the People & Culture department and elevate your career.

Role Overview and Responsibilities

• Regularly compile and update all training manuals and instructional tools relevant to each functional area.
• Maintain and refresh comprehensive records for all training attendance, including safety modules like Fire and First Aid, along with Ennismore Learning programs.
• Keep detailed personal training history files for every employee up to date.
• Ensure adherence to regional Training Guidelines and People & Culture policies as issued by the corporate headquarters.
• Oversee intern documentation, issue offer letters, manage onboarding procedures, and administer the issuance of completion certificates.
• Handle logistical arrangements for training room bookings, including the preparation of Banquet Event Orders (BEOs) when necessary.
• Prepare all certificates related to training and employee recognition programs.
• Guarantee that training venues are properly set up according to the specific needs of each session.
• Create printed and digital instructional materials supporting training sessions.
• Monitor departmental nominations for training, ensuring timely submissions.
• Manage training attendance data and nomination processes through the Learning Management System.
• Maintain organized digital and physical files of all training documents and keep them current.
• Conduct training sessions to facilitate skill development.
• Design promotional materials and coordinate arrangements for Corporate Social Responsibility (CSR) activities, managing related purchase orders and recordkeeping.
• Track cross-training and exposure programs, preparing certificates to acknowledge completion.
• Continuously implement and assess training strategies to maximize their impact and efficiency.
• Perform three departmental audits weekly to evaluate briefing quality and provide constructive feedback.
• Deliver IFH training sessions for departments such as Restaurant Reservations, Spa, Sales, and Operations when performance reports are generated.
• Organize show-around tours during new employee orientation weeks to familiarize hires with hotel facilities.

Qualifications and Experience

• Bachelor’s degree in Human Resources, Hospitality or Hotel Management, or Business Administration.
• Certification as a trainer, such as Train-the-Trainer, preferably accredited by international hotel chains.
• Professional experience ranging from 2 to 5 years specializing in Learning & Development.
• Previous background in hotel operations is highly desirable, particularly within 5-star establishments.
• Strong command of spoken and written English is essential.
• Key skills include executing Training Needs Analysis (TNA), excellent presentation and facilitation capabilities, evaluation of training effectiveness, effective communication, proficiency in Microsoft Excel, PowerPoint, and Word, and the ability to work effectively with multicultural teams.
• Maintain a professional demeanor with appropriate dress, punctuality, and reliability.