- Experience
- 6–8 yrs
- Salary
- —
- Openings
- 1
- Posted
- 2 days ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Freshworks
Freshworks creates straightforward service software designed to enhance both customer and employee experiences. The company delivers enterprise-level solutions that are both powerful and user-friendly, enabling swift and effective results. With a people-centered AI approach, Freshworks helps organizations improve productivity and streamline work processes. Their customer base includes over 72,000 companies globally, such as Bridgestone, New Balance, and Sony Music, supported by more than 4,500 employees worldwide.
Role Overview
As a Lead Solution Engineer in the ITOM domain, you will work within Freshworks' growing GTM team in Singapore. Your role will involve close collaboration with enterprise clients to tackle their key business issues using Freshworks’ ITOM products, supporting sales activities through requirement gathering, product demos, and value communication. The position demands a balance of technical expertise and strong interpersonal skills in a fast-paced environment.
Key Responsibilities
- Partner with enterprise clients to understand and resolve critical business challenges.
- Assist sales teams via discovery calls and tailored product demonstrations.
- Effectively collect and analyze customer requirements to define problem statements.
- Create and deliver engaging presentations showcasing Freshworks ITOM solutions.
- Clearly convey the benefits and value propositions of Freshworks offerings to various stakeholders.
- Commit to continuous skill enhancement and embrace ongoing learning.
- Advocate for the intuitive user experience provided by Freshworks platforms.
Qualifications
- 6 to 8 years of combined experience in Solution Engineering and/or IT Operations.
- Exceptional communication, presentation, and interpersonal skills essential for daily interactions.
- Proven track record in collaborating across functions to solve both business and technical problems.
- Strong time management capabilities to juggle multiple active sales opportunities monthly.
- Highly driven with a strong execution focus and sense of urgency.
- Good familiarity with ITOM and ITAM domains and hands-on experience with platforms like ServiceNow, BMC, Lansweeper, or equivalents.
- In-depth understanding of on-premise and cloud infrastructures, including Windows and Linux server operating systems, virtualization, EUC technologies, networking, public cloud, and storage solutions.
Additional Information
Freshworks values diversity and inclusion, creating an environment where all employees can thrive regardless of background, gender, orientation, religion, or ethnicity. The company is committed to equal opportunities and fosters a workplace culture that supports personal growth and community impact.