Senior Product Manager

About the Role

Companies across the globe face significant challenges due to costly and complicated software solutions intended to streamline operations but often fail to do so. These solutions impact both customer satisfaction and business growth negatively. Freshworks offers a different perspective—delivering straightforward service software designed to provide outstanding employee and customer experiences. Our human-centric AI reduces complexity and cost, providing scalable, intuitive CX and IT solutions trusted by nearly 75,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music.

Freshworks invites you to join us in creating a truly impactful vision.

Key Responsibilities

• Take full responsibility for developing and enhancing product modules that ensure continual differentiation and growth.
• Gain deep expertise in relevant domains and keep abreast of market trends.
• Manage the entire product lifecycle from planning through development, release, and evaluating performance.
• Advocate for customers by understanding their challenges and serving as a liaison between customers and engineering teams to prioritize value delivery.
• Focus on craftsmanship by delivering intuitive, user-friendly solutions balancing customer problems and feasible product outcomes.
• Work collaboratively across Product Development, Engineering, Marketing, Sales, and Leadership to realize your product vision.
• Approach complex issues strategically by segmenting them into manageable phases, promoting steady progress and upholding the overall vision.
• Champion the product vision and maximize customer benefit with efficient work processes.

Qualifications

• At least 8 years of experience working in cross-functional software teams within software product firms.
• Prior work with SaaS products is preferred for quick adaptation.
• Experience in developing Customer Experience (CX) products is advantageous.
• Strong empathy and attentive listening skills for effective understanding of customers and stakeholders.
• Proven ability to distill complex concepts and customer challenges into straightforward communications for a broad audience.
• Demonstrated experience making data-driven decisions in dynamic environments, while maintaining long-term vision.
• Experience with structured experimentation involving measurement and iterative problem-solving to meet product objectives.
• Capability in leveraging AI to develop simple, scalable product solutions from concept to implementation.

Additional Information

Freshworks is dedicated to fostering a workplace where all employees can discover their potential and passion. We embrace diversity across backgrounds, genders, sexual orientations, religions, and ethnicities, providing equal opportunity for all. We recognize that a diverse workforce enriches our community, accelerates business goals, and enhances employee success. Join us to create fresh perspectives and make a real impact.