Lead Product Designer, Platform

About Fanatics Momentum

Fanatics Momentum is establishing itself as the top regulated commercial gaming operator in the UAE. Licensed by the General Commercial Gaming Regulatory Authority (GCGRA), it delivers services across lottery, iGaming, sportsbook, and digital content, combining local expertise with Fanatics' global technology and scale. The company is well-funded, driven, and rapidly expanding in one of the most dynamic regulated gaming markets worldwide.

Role Overview

As the Lead Product Designer for Platform at Fanatics Momentum, you will be responsible for crafting essential customer journeys that underpin all FanMo products. Your mission is to transform intricate and regulated processes into seamless, intuitive, and reliable experiences across the entire ecosystem. You will collaborate closely with teams in Product, Technology, Compliance, and Operations on components including Identity, KYC, Wallet, Payments, CRM, Loyalty, and Personalisation. This role demands a systems thinker who can elegantly simplify complexity and foster customer trust throughout various platforms.

Key Responsibilities

• Design and optimize registration and onboarding flows.
• Manage identity and account-related customer experiences.
• Develop KYC and verification processes with usability in mind.
• Create user-friendly wallet interfaces including deposits and withdrawals.
• Handle customer preferences, consent, and personalization experiences.
• Design loyalty and rewards interactions.
• Integrate responsible gaming features within the customer journeys.
• Develop and maintain shared design patterns and platform standards.
• Conduct research, prototyping, and validation to inform design decisions.

Expected Outcomes Within 12 Months

• Streamlined and simplified primary platform journeys.
• Enhanced registration and payment process conversion rates.
• Minimized friction points in regulated workflows.
• Established reusable design patterns applicable across multiple products.
• Contributed to a unified and consistent FanMo customer experience.
• Embedded design considerations early in platform development decisions.

Required Qualifications

• Minimum 7 years of experience in product design focused on complex consumer digital products.
• Background in designing fintech, banking, payments, marketplaces, super-apps, telecom, or other regulated consumer platforms.
• Strong competencies in interaction design and systems thinking to simplify intricate requirements.
• Proven expertise in user research, prototype creation, and validation processes.
• Experience collaborating across Product, Technology, Compliance, and Operations teams.
• Historically developed shared design experiences, patterns, or systems across various products or customer journeys.
• Practical use of AI to speed up prototyping, exploration, synthesis, and iteration.

Preferred Qualifications

• Experience working with digital identity, KYC, wallets, payments, loyalty programs, regulated products, design systems, or familiarity with UAE/GCC markets.

Diversity and Inclusion

Fanatics Momentum is committed to fairness, transparency, and inclusivity, fostering an environment of diversity, teamwork, and innovation. Candidates meeting some, but not all, of these criteria are encouraged to apply.