Laundry Manager

About the Role and Company

This position is at Desert Islands Resort & Spa by Anantara, part of Anantara Hotels & Resorts, a renowned global luxury hotel brand with deep roots in Thai heritage and a commitment to authentic hospitality. Established in 2001 in Thailand, Anantara has expanded worldwide, offering unique experiences in extraordinary locations.

Role Overview and Responsibilities

• Maintain cleanliness of the laundry and staff areas continuously.
• Enforce compliance with health and safety protocols, specifically regarding chemical use.
• Ensure all team members understand and adhere to departmental standard operating procedures (SOPs) and laundry SOPs (LSOPs).
• Provide coaching and guidance to new staff, including initial orientation as well as ongoing training and development initiatives.
• Support supplier relationship management.
• Oversee accurate record keeping for linen stock, uniforms, and related items.
• Monitor and maintain appropriate stock levels of linen, towels, and uniforms aligned with inventory requirements.
• Create and sustain a motivating work atmosphere within the department and encourage positive interdepartmental relations.
• Implement strategies aimed at reducing waste of materials and amenities within the department.
• Manage overtime effectively through strong leadership and immediate issue resolution.
• Participate in task forces to support the launch of new Minor Hotels, MINT properties, and special events under Minor International.
• Ensure all VIP guest laundry requirements are fulfilled to standard.