Korean-Speaking Technical Support Engineer (Remote, Australia)

About CrowdStrike

CrowdStrike is a pioneering global leader in cybersecurity committed to protecting the critical assets—people, processes, and technologies—of modern organizations. Operating since 2011, CrowdStrike aims to prevent security breaches by leveraging the most sophisticated AI-native security platform worldwide, handling nearly 3 trillion daily events and continuously expanding. Serving a diverse customer base across industries, CrowdStrike supports business continuity, community safety, and personal security. As a mission-focused organization, CrowdStrike fosters flexibility, autonomy, and a culture of responsible AI adoption, innovation, and experimentation.

Role Overview

We are seeking a Technical Support Engineer with professional proficiency in Korean and English to join our highly capable Customer Support team, supporting customers globally, with a particular emphasis on Korean-speaking clients across the Asia-Pacific region. This role is based in Australia and involves collaborating with internal teams to diagnose, troubleshoot, and resolve customer issues, ensuring customers gain optimal value from the CrowdStrike Falcon® platform.

Key Responsibilities

• Provide exceptional 24x7 technical support as part of a skilled team, focused on Korean-speaking customers in the Asia-Pacific region.
• Operate in a fast-paced environment with a strong emphasis on delivering excellent customer experiences to clients, partners, and colleagues.
• Take ownership of customer issues by assessing their impact, applying logical troubleshooting, involving necessary parties, identifying root causes, and resolving problems satisfactorily.
• Maintain clear and effective communication with both internal teams and customers to accelerate resolution of escalations.
• Collaborate with product specialists and engineering to refine product features and rectify defects.
• Manage workload efficiently to meet or surpass operational targets.
• Stay current with evolving technologies and newly introduced product functionalities.
• Develop and disseminate knowledge base articles; contribute to mentoring and training initiatives.
• Work scheduled shifts, including holidays, in accordance with business demands.

Candidate Qualifications

• Between 3 to 8 years’ experience in a technical product support role servicing enterprise customers worldwide.
• Fluency in both Korean and English, in written and spoken forms, to proficiently assist Korean-speaking enterprise clients throughout JAPAC.
• Excellent verbal and written communication capabilities.
• Strong commitment to customer satisfaction with analytical mindset and logical troubleshooting talents.
• Proven expertise diagnosing and resolving issues at the application and operating system level on Windows, Linux, or Mac platforms.
• Solid understanding of OS fundamentals, encompassing user/kernel spaces, memory management, shared libraries, file/network I/O, Windows registry, and software distribution.
• Hands-on experience employing debugging tools and techniques within Windows, Linux, or Mac environments.
• Documented experience applying AI technologies to streamline workflows, enhance decision-making, and boost operational efficiency.

Specialized Skill Sets (One or More Areas)

SIEM/SOAR Domain

• Experience with log management tools featuring self-hosted options, Kafka, and/or container technologies.
• Strong competence in container orchestration and administration.
• Proficient in regex and at least one query language.
• Security certifications related to SIEM or SOAR are advantageous.

Identity Management Domain

• Hands-on experience with Windows Servers, Active Directory, and multifactor authentication.
• Knowledge of identity protection mechanisms and Zero Trust models.
• Familiarity with authentication protocols such as Kerberos, LDAP, NTLM, and SAML.
• Understanding of TCP/IP and skills to troubleshoot network problems using Wireshark and PCAP analysis.
• Operational knowledge of networking hardware including routers, switches, and firewalls is a plus.

Cloud Technologies Domain

• Experience providing support and troubleshooting within SaaS cloud environments.
• Skill in debugging customer-facing API/REST services, managing JSON/HTTPS client-side, server-side terminations, and backend cloud architectures.
• Understanding of SaaS components and large-scale databases such as Cassandra, Kafka, Elasticsearch, and Splunk, and their cloud service roles.
• Familiarity with container orchestration tools like Docker and Kubernetes.
• Certifications in major cloud platforms are an added benefit.

Additional Advantages

• Previous experience supporting Korean-speaking enterprise customers in technical roles.
• Familiarity with the Asia-Pacific cybersecurity market.
• Knowledge of CrowdStrike Falcon® platform or other endpoint detection and response solutions.
• Additional regional language skills.

Employee Benefits

• Industry-leading compensation and equity packages.
• Comprehensive wellness initiatives for physical and mental health.
• Competitive vacation policies and holidays to recharge.
• Paid parental and adoption leave options.
• Opportunities for professional growth regardless of role or tenure.
• Employee networks, local community groups, and volunteering chances to enhance connections.
• Energetic workplace culture with top-tier amenities.
• Globally recognized as a Great Place to Work Certified™ organization.

Diversity and Inclusion

CrowdStrike is an equal opportunity employer dedicated to cultivating an inclusive workplace where diversity is cherished. We ensure equal treatment and access in recruitment, advancement, and benefits for all individuals, regardless of various protected characteristics. Assistance is available for applicants requiring accommodations during the recruitment process.