IT Support Engineer

Overview

We seek an IT Support Engineer to join our IT department and assist with daily operations. Candidates should possess a fundamental technical foundation, effective communication abilities, and enthusiasm for resolving technical challenges.

Key Responsibilities

• Record, classify, prioritize, and track IT-related incidents.
• Collaborate with IT Support, Network, Store Operations, and problem-resolving teams.
• Oversee the progress of incidents and ensure timely follow-ups leading to resolution.
• Provide updates on incidents to impacted users and stakeholders.
• Escalate incidents that risk breaching service levels to the Incident Manager.
• Maintain precise documentation for incidents and IT Service Management (ITSM).
• Assist in compiling incident reports, analyzing trends, and supporting problem management activities.

Candidate Requirements

• Diploma in Information Technology or related discipline.
• Proficient communication skills in English.
• Prior experience in IT support or related role is advantageous.
• Willingness to work in shifts.
• Availability for full-time work commitment.
• Strong communication and analytical problem-solving skills.