Solution Engineering Associate

About Infobip and the Role

Being part of Infobip means joining a truly global organization with over 75 offices worldwide. We develop the world's largest full-stack cloud communication platform, impacting over 80% of the global population's communication. Our culture revolves around curiosity, passion, and strong collaboration, enhanced by an AI-driven mindset that integrates intelligent tools into daily workflows to improve efficiency.

The Solution Engineering Associate role offers an entry-level opportunity to learn about our products, solutions, and the business environment. You will collaborate closely with mentors and senior colleagues while contributing to solution proposals, design, delivery, and integration across various industries. This role offers exposure to both technical and business challenges, cultivating skills in customer communication, solution consulting, and implementation. Growth paths include becoming a generalist or specializing in areas such as CX consultancy, product expertise, or industry-focused solutions.

Key Responsibilities

• Help customers understand the benefits of Infobip solutions and services.
• Identify customer needs and match them with appropriate products and services.
• Assist in crafting solutions that satisfy both business and technical requirements.
• Gather technical requirements and contribute to straightforward solution designs and integration plans.
• Support in managing technical and security assessments for customer projects.
• Conduct product demonstrations and proof-of-concept sessions under senior team guidance.
• Set up and implement Infobip’s solutions for new and existing clients.
• Prepare technical documentation, conduct training sessions, and provide clear meeting summaries.
• Participate in knowledge sharing internally by contributing documents and engaging in Communities of Practice.
• Keep updated on local market trends and continuously expand knowledge of our products and improvements.

Desired Qualifications and Attributes

• Genuine interest in customer communication technologies and solution-driven problem solving.
• Basic understanding of software-related technical concepts such as APIs, cloud technologies, and integrations.
• Effective communication skills to engage both technical and non-technical audiences.
• Strong motivation to learn about customer experience solutions, business processes, and technical consulting.
• Detail-oriented and well-organized with respect to documentation and project tasks.
• Comfortable collaborating with mentors, engineers, and cross-functional teams.
• Proficiency in written and spoken English and Arabic languages.

Preferred Background

• Experience in customer-facing technical roles from internships, student projects, or prior employment.
• Familiarity with communication platforms, SaaS products, APIs, or integration methodologies.
• Experience leveraging AI tools for research, learning, automation, or boosting productivity is a plus.

Benefits and Company Culture

• Competitive pay aligned with experience and industry standards, performance incentives, regular reviews, and a culture that appreciates your contributions.
• Flexible work arrangements combining remote and in-person collaboration with adjustable working hours.
• Employee Stock Ownership Plan (ESOP) participation to share in company growth.
• Support for work-life balance including time off for important life events and a hybrid work model.
• Opportunities for career advancement through internal mobility, skill development, and mentorship programs.
• Access to onboarding, continuous training, and professional growth irrespective of your starting point.
• International career mobility options within global hubs to broaden experience and exposure.

Diversity and Inclusion

Infobip embraces diversity across backgrounds, identities, and perspectives, fostering an inclusive workplace. We are committed to equal opportunity employment regardless of race, gender, age, religion, disability, sexual orientation, gender identity, veteran status, or any other characteristic. We offer a welcoming environment where passionate and skilled individuals can thrive.