IT Specialist

Company Overview

Rixos Premium Dubai JBR is recognized as a luxury hotel that exemplifies genuine Turkish hospitality coupled with outstanding service excellence. The establishment aims to revolutionize luxury travel by delivering an extraordinary vacation experience that redefines contemporary hospitality and leisure. Aligned with Ennismore’s global commitment, employees will find an environment fostering growth, continuous learning, and purposeful work that supports personal and professional fulfillment.

Compensation & Benefits

• Competitive salary package
• Meals provided during work hours, including breakfast, lunch, dinner, and midnight snacks plus coffee breaks
• Vacation travel benefits supplied by the hotel
• Medical insurance coverage

Primary Responsibilities

• Assist the IT Supervisor or Manager in installing, maintaining, and operating all hotel IT hardware and software components
• Offer first and second level support for desktop computers, peripheral devices, software applications, mobile equipment, and telecommunications systems
• Oversee and maintain CCTV surveillance systems and contribute to IT security measures and technology asset management
• Diagnose and resolve issues related to hardware, software, networking, Wi-Fi, internet connectivity, and IP telephone systems, escalating complex cases appropriately
• Install and configure desktop systems, software patches, peripherals, network drive mappings; manage PC relocations, additions, and modifications
• Conduct daily monitoring of backups, system interfaces, servers, hardware components, and log files
• Keep comprehensive records of IT assets, hardware inventories, service requests, and maintain adequate stock of IT supplies
• Install and verify approved software updates and system patches across hotel IT systems
• Supervise and coordinate work done by third-party IT contractors and service vendors
• Support telecommunications infrastructure including equipment and structured cabling responsibilities
• Provide user support for hospitality management systems such as Opera, Micros, Fidelio, SunSystems, and Oasys
• Respond professionally and courteously to IT-related telephone inquiries and provide assistance to all users
• Adhere to Rixos policies including procedures, brand standards, security protocols, and appearance and hygiene expectations
• Exhibit professionalism and consistent efficiency in delivering IT support services

Required Qualifications and Skills

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related discipline
• Between one and two years of IT support experience, ideally within the hospitality sector
• Strong understanding of computer hardware, software environments, Windows OS, networking including LAN and Wi-Fi, and IP telephony technologies
• Basic knowledge of CCTV systems, telecommunications, data communication, and IT security practices
• Experience or familiarity with hospitality software platforms including Opera, Micros, Fidelio, SunSystems, and Oasys is advantageous
• Excellent troubleshooting and problem-solving capabilities
• Effective communication skills and a customer-oriented approach
• Capable of operating independently as well as collaboratively within a team
• Strong organizational abilities to manage multiple priorities simultaneously
• Professional demeanor and a positive attitude consistent with Rixos brand values and standards