IT Manager

About AlphaMind

AlphaMind is an international lifestyle and hospitality company formed through a partnership between ADMO Lifestyle Holding and Addmind Hospitality. The group develops and operates distinguished restaurants, bars, clubs, nightlife venues, and lifestyle concepts throughout the UAE, Europe, and beyond, managing renowned brands such as CLAP, KIRA, LITT, Bar du Port, Iris, among others.

Guided by innovation, creativity, and exceptional guest service, AlphaMind is expanding globally, emphasizing robust technology solutions to streamline operations across multiple sites efficiently and effectively.

Role Overview

We are looking for an experienced IT Manager to lead and enhance the technological capabilities of AlphaMind's diverse portfolio. The successful candidate will possess extensive knowledge in enterprise IT leadership, digital transformation, and governance, with a hands-on approach to developing scalable technology strategies suited for a multi-site hospitality context.

Key Responsibilities

• Formulate and implement the group's IT strategy ensuring alignment with business goals across all venues and corporate areas.
• Lead transformative projects including AI integration, workflow automation, and process enhancements to boost operational efficiency and maintain competitive positioning.
• Assess new technologies and determine actionable initiatives to enhance customer experiences, operational outcomes, and informed decision-making.
• Establish IT governance policies, data security measures, and disaster recovery strategies.
• Manage enterprise system life cycles covering POS, reservation, payroll, accounting, CCTV, Wi-Fi, and administrative software.
• Ensure seamless integration and data synchronization across operational, finance, HR, and reporting platforms.
• Oversee IT infrastructure setup for new venue launches from initial planning to operational start and ongoing maintenance.
• Administer platform operations including updates, user permissions, security enforcement, backup routines, and data integrity.
• Lead the IT helpdesk operations with defined workflows, escalation procedures, service level agreements, and adherence standards.
• Serve as the principal contact for technical issues across hospitality venues, collaborating closely with management to deliver prompt resolutions.
• Conduct training and provide direct support to venue personnel on IT systems and best practice usage.
• Manage vendor and service provider relationships, including contracts and service level coordination.
• Collaborate with departments such as Finance, Operations, Marketing, and HR to ensure technology initiatives support organizational objectives.
• Create management dashboards, KPI reports, and performance analytics to facilitate strategic and operational decision-making.
• Oversee the IT budget, procurement, and maintenance of hardware and software inventories.
• Implement structured asset management protocols and governance across all IT systems and equipment.
• Promote ongoing enhancements in reporting, system reliability, and operational control measures.

Qualifications and Experience

• Bachelor’s degree in IT, Computer Science, Software Engineering or a related discipline.
• 8 to 10 years of progressive experience in IT roles, with at least 3 years in senior management or leading digital transformation efforts.
• Proven track record managing enterprise IT deployments, system migrations, and complex multi-site digital projects.
• Expertise in helpdesk management, system governance, vendor relations, and IT infrastructure management.
• Experience with ERP, CRM systems, and business system integrations is highly desirable.
• Demonstrated enthusiasm for AI, automation, and emerging technologies with successful implementation experience.
• Strong grasp of IT governance, data protection, SLA enforcement, and KPI-driven reporting frameworks.
• Background in hospitality, food & beverage, retail, or service industries is advantageous but not mandatory.

Key Attributes

• Strategic thinker capable of aligning technological capabilities with business needs.
• Excellent organisation and project management expertise combined with stakeholder engagement skills.
• Pragmatic and hands-on leadership style comfortable operating at both strategy and operational levels.
• Effective communicator able to interact confidently with executive teams and venue staff.
• Adaptive, proactive, and committed to continuous enhancement and innovation.

What We Provide

• Opportunity to contribute to a leading hospitality and lifestyle organization within the region.
• A dynamic, cooperative, and culturally diverse work atmosphere.
• Access to work with prestigious clients, events, and venues domestically and internationally.
• Prospects for career advancement and professional growth.

Join Our Team

If you are a proactive IT professional passionate about innovation, technology, and hospitality, we invite you to join our journey at AlphaMind.