IT & Gaming Sales Coordinator

About JB Hi-Fi

JB Hi-Fi stands as one of New Zealand's most reliable retailers, driven by a passionate, knowledgeable, and approachable team. We are committed to helping customers enhance their lifestyles through the latest technology, consumer electronics, home entertainment, and appliances offered at outstanding value. Our operations encompass a broad store network, an online presence, and our commercial division, JB Hi-Fi Business.

Joining JB Hi-Fi means entering an energetic workplace that celebrates diversity, values creativity and ideas, offers competitive pay including sales commissions, and provides access to extensive career opportunities and training. Employees enjoy significant discounts, 12 weeks paid parental leave for eligible primary carers, flexible work models, and support through an Employee Assistance Program and charitable workplace initiatives. We are also dedicated to sustainability with a goal of achieving net zero carbon emissions by 2030.

Role Overview

As the IT & Gaming Sales Coordinator, you will foster a culture of high performance and exceptional customer service within the IT & Gaming department while supporting overall store management objectives. Your role involves ensuring compliance with legislative and safety standards and maintaining pricing integrity. You will contribute to financial results through inventory and expense management and collaborate with the sales team to enhance product and service knowledge.

Key Responsibilities

• Meet sales and profitability goals for the store.
• Ensure compliance with safety standards and legislative requirements for the IT & Gaming department, including incident reporting.
• Collaborate effectively with team members to provide excellent experiences to both in-store and online customers.
• Maintain accurate pricing policies within the department.
• Train and support sales staff on all IT & Gaming products and services.
• Comply with sales activity regulations, including Consumer Guarantees Act and other legal frameworks.
• Assist store management with daily operational tasks as needed.
• Manage inventory control, loss prevention, and oversight of controllable expenses to support store financial performance.
• Continually upgrade personal skills and product knowledge through training and development opportunities.
• Stay updated on industry trends and market changes.
• Establish and sustain effective relationships with internal teams and external partners.
• Identify improvements for the role and suggest enhancements to management.

Required Qualifications

• A minimum of two years’ experience in retail operations.
• Proven experience in supervising or coordinating team activities.

Additional Information

Applications are confidential. JB Hi-Fi is an equal opportunity employer fostering diversity and inclusion. Candidates are encouraged to apply even if they do not meet all the criteria.