- Experience
- 1+ yrs
- Salary
- INR 375,000 – INR 475,000 / year
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Eligibility
- Candidates with or without graduation are eligible to apply. Prior experience as a team leader in insurance sales is required.
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Globiva is a prominent Business Process Management organization providing innovative and efficient solutions to various sectors such as banking, financial services, insurance, manufacturing, telecommunications, travel, hospitality, e-commerce, and retail.
Role Overview
The company is seeking experienced Team Leaders to manage teams in Health and Life Insurance Sales processes. The selected candidate will oversee a group of 20 to 25 sales agents, ensuring revenue targets and performance metrics are met effectively.
Key Responsibilities
- Lead and supervise a team of 20-25 sales agents focused on insurance sales.
- Achieve and drive team targets including revenue generation, premium collection, and conversion rates.
- Monitor key performance indicators daily, weekly, and monthly.
- Assess dialer activity, productivity levels, talk time, and sales conversion ratios.
- Maintain standards for shrinkage, attendance, and adherence to schedules.
- Plan team rosters and manpower deployment effectively.
- Conduct daily briefing sessions and regular performance evaluations.
- Ensure compliance with quality and regulatory standards throughout operations.
- Enhance upselling and cross-selling activities within the team.
- Address escalations promptly and maintain high engagement among team members.
Eligibility Requirements
- At least one year of experience as a Team Leader within insurance sales operations, preferably in health or life insurance sectors.
- In-depth understanding of BPO operational metrics such as average handling time, occupancy, shrinkage, attrition, productivity, and conversion percentages.
- Proven ability to meet targets and manage teams successfully.
- Strong communication skills and effective leadership qualities.
Additional Details
- Fixed day shift schedule from 10:00 AM to 7:00 PM.
- Six-day work week.
- Competitive salary package with a maximum budget of 40,000 INR CTC and 35,000 INR in-hand.
- Opportunities for career advancement within the company.
Contact Information
For inquiries, reach out to HR contact Dheeraj at the provided phone number.
Skills
How they work
Communication
Leadership
Decision Making