- Experience
- Any
- Salary
- INR 25,000 – INR 30,000 / month
- Openings
- 1
- Posted
- 4 hours ago
- Work mode
- In office
- Resume
- Required to apply
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Job description
About the Role
Join a dynamic and expanding Pan-India restaurant chain that specializes in Italian cuisine, prominently featuring gourmet New York-style pizzas. The role is based at the Mohali outlet, requiring an energetic, guest-oriented, and polished individual to serve as Restaurant Captain, overseeing floor operations and enhancing guest experiences.
Key Responsibilities
- Ensure smooth daily floor operations throughout assigned shifts.
- Greet and engage guests warmly to deliver memorable dining experiences.
- Facilitate communication among guests, servers, kitchen staff, bar personnel, and management.
- Assign tables and sections to service staff and supervise team performance during service hours.
- Accurately record food and beverage orders, ensuring correct input into POS/KOT systems.
- Maintain proper sequence of service, covering greeting, seating, order taking, serving, table upkeep, billing, and farewells.
- Possess detailed knowledge of menu items, ingredients, portion sizes, and preparation techniques.
- Be aware of common allergens and dietary restrictions and effectively communicate guest requirements to kitchen staff.
- Confidently suggest menu items and beverages using upselling and suggestive-selling methods.
- Oversee order timing and collaborate with kitchen management to prevent delays.
- Verify presentation and accuracy of dishes before serving guests.
- Handle guest feedback, requests, and complaints professionally, escalating to management when necessary.
- Supervise mise-en-place, restaurant opening and closing routines, table setups, and service station readiness.
- Ensure adherence to standard operating procedures, hygiene, sanitation, grooming, and food safety standards.
- Assist with billing processes, settlements, and resolving basic POS discrepancies.
- Conduct pre-shift briefings to inform team of reservations, specials, unavailable items, and guest notes.
- Support Restaurant Manager and Assistant Manager in daily operations and team coordination.
- Train and mentor junior stewards/servers, maintaining high service discipline on the floor.
Candidate Profile
- Prior experience as a Restaurant Captain, Senior Steward, or F&B Service Associate within reputable restaurants, cafés, hotels, or established F&B brands.
- Sound understanding of restaurant floor management and food & beverage service standards.
- Familiarity in using POS and KOT systems.
- Proficient knowledge of table service etiquette and guest management.
- Experience with Italian cuisine, pizzas, or premium casual dining is beneficial.
- Strong communication and interpersonal abilities.
- Professional appearance, confidence, and good grooming.
- Capability to lead a small floor team while actively engaging during busy periods.
- Comfortable in a fast-paced restaurant setting, working weekends, evenings, and holidays per schedule.
- Positive mindset, dependability, and an earnest passion for hospitality.
Why Work With Us?
This is an opportunity to join a rapidly growing Pan-India F&B brand with a professional yet lively restaurant atmosphere. The company values hospitality pride, teamwork, and career advancement within the restaurant industry. The workplace culture balances professionalism and energy to ensure every guest enjoys an exceptional experience.
Additional Details
- Job Location: Mohali, Punjab
- Interview Venue: Khan Market, New Delhi
- Salary: ₹25,000 per month
- Employment Type: Full-Time
- Please submit applications with updated CV highlighting relevant F&B experience.
- Applications via WhatsApp only; phone calls will not be accepted.
Industry
Hospitality