Inside Sales Manager

Role Overview

We are seeking an Inside Sales Manager focused on property management who is dedicated to delivering excellent customer service and achieving sales targets. This role involves working onsite at our Mumbai office and engaging with customers who have already registered for plans through our Supply RM team. The Inside Sales Manager will be responsible for understanding the customers' property needs, recommending fitting options, managing follow-ups, and facilitating successful property transactions.

Primary Duties

• Engage with customers who have been enrolled by the Supply RM team.
• Gather detailed customer requirements such as preferred location, budget, property type, preferences, and timelines.
• Establish and maintain strong relationships throughout the customer's property search process.
• Recommend properties that align with the customer's requirements.
• Communicate property details including features, pricing, and relevant information clearly.
• Address customer inquiries, concerns, and objections during the sales cycle.
• Conduct consistent follow-up to keep customers involved and progress sales.
• Collaborate with internal teams to identify and offer suitable property choices.
• Encourage customers to schedule property visits and assist with subsequent transaction steps as needed.
• Negotiate effectively to convert opportunities into finalized property deals.
• Take full responsibility for the customer's journey from lead assignment through to deal closure.
• Keep precise records of leads, customer interactions, follow-ups, and sales within the CRM system.
• Meet daily, weekly, and monthly sales and conversion targets.
• Ensure an excellent overall customer experience during the sales process.

Candidate Profile & Qualifications

• Graduates or postgraduates preferred.
• Experience in inside sales, property or real estate sales, B2C sales, or telesales is advantageous.
• Excellent verbal communication and interpersonal skills are essential.
• Proven ability to manage customer relationships effectively.
• Strong aptitude to comprehend customer needs and suggest appropriate property options.
• Skilled in negotiation, persuasion, handling objections, and closing deals.
• Comfortable working in a goal-oriented, target-driven atmosphere.
• Excellent follow-up and lead management capabilities.
• Familiarity with CRM platforms and sales workflows.
• Self-driven, persistent, and focused on achieving results.
• Languages: Proficient in English, Hindi, and a regional language.

Key Performance Indicators

• Conversion rate from enrolled leads to property visits.
• Number of property deals successfully closed.
• Achievement of daily and monthly sales goals.
• Effectiveness of follow-up and conversion rates.

Work Conditions

• Full-time employment with work from office in Mumbai (Thane).
• Six-day workweek.