Information Technology Support Technician

About noon

noon is the foremost consumer commerce platform in the region, having launched its consumer platform initially in Saudi Arabia and the UAE on December 12, 2017, followed by expansion into Egypt in February 2019. noon operates an ecosystem of services encompassing marketplaces in food delivery, quick commerce, fintech, and fashion. Despite six years of progress, noon considers itself only 5% complete in its mission to "Ring every doorbell, every day."

Key Responsibilities

• Deliver first and second line support services, ensuring all IT equipment and infrastructure operate at peak performance and meet site-specific departmental KPIs and SLAs.
• Engage in site-wide initiatives that adapt to evolving business and IT needs.
• Handle installation, upkeep, and support of IT hardware such as laptops, telecom devices, printers, scanners, thin clients, and workstations; including some cabling tasks post-training.
• Manage imaging processes for workstations and laptops, keeping systems up to date.
• Contribute technical insight and support to site projects and team initiatives.
• Perform ad-hoc technical tasks and requests as needed.
• Oversee asset and inventory management, including audits and adherence to global standards, and manage RMA procedures with suppliers.

Required Qualifications and Skills

• Experience supporting Microsoft Windows systems.
• Some familiarity with Linux/Unix system support.
• Preferably at least two years of proven technical IT experience, ideally in an operational setting.
• Excellent communication skills in English, both written and verbal, with ability to explain technical details to nontechnical audiences.
• A strong customer service orientation with a record of effective customer interaction.
• Methodical problem-solving abilities and strong analytical skills.
• Teamwork skills with the ability to share pertinent information effectively to enhance team and company performance.
• Solid understanding of both computer hardware and software with enthusiasm for learning new technologies and acquiring new skills.

Ideal Candidate Attributes

• High standards with an understanding that diligent effort is vital.
• Resourceful and action-oriented with a determination to find solutions persistently.
• Courageous originality in approach to work challenges.
• Adaptability, willingness to pivot, and eagerness to learn, as noon values flexibility and growth mindset.