Senior Digital Merchandiser

About noon

We are building an integrated ecosystem of digital products and services that facilitate everyday activities throughout the Middle East. Our aim is to deliver products to every doorstep, daily, by leveraging fast, scalable, and customer-focused technology. Our mission is clear: deliver to every door, every day.

About Dubai Mall Online

The Dubai Mall Online serves as the official digital platform for Dubai Mall, merging its renowned retail brands into one comprehensive online shopping experience. Utilizing top-tier e-commerce technology, logistics, and customer service, it enables seamless discovery, purchase, and delivery of products from numerous Dubai Mall retailers. Being part of Dubai Mall Online means contributing to developing a rapidly expanding business and influencing the future of omnichannel retail across the GCC while collaborating with some of the most prestigious global brands.

Role Overview

As a Senior Digital Merchandiser, you will be responsible for the complete digital visual presentation, storefront navigation, and crafting of engaging visual journeys for Dubai Mall Online. This pivotal role merges luxurious retail aesthetics with highly effective e-commerce user experience strategies. You will collaborate closely with Commercial, Marketing, Product teams, and external stakeholders to curate category storefronts, implement new app functionalities, and guarantee flawless customer interactions.

Key Responsibilities

• Direct the digital visual merchandising strategy encompassing app homepage, categories, promotional campaigns, and brand-specific pages.
• Enhance and embody Dubai Mall’s luxury image through unique digital visual experiences.
• Strategically plan and execute visual updates aligned with important shopping periods, seasonal campaigns, and product launches.
• Curate multi-brand collections by identifying trends, introductions, and thematic product assortments across key categories.
• Establish visual guidelines, imagery standards, and customizable shop-in-shop layouts for onboarding new brands.
• Coordinate visual storytelling efforts across the app, CRM, push notifications, and marketing initiatives to maintain consistent customer communication.
• Ensure flawless execution of Arabic and right-to-left (RTL) navigation layouts and adherence to UI standards from day one.
• Conduct ongoing testing of customer journeys and storefront elements to identify and remove user experience friction points.
• Provide visual resources including guidelines and assets to support Emaar and partner tenant activations within the ecosystem.
• Collaborate with Technology and Product teams to deploy and refine innovative storefront features and tools.
• Utilize data such as click-through rates, conversion statistics, click maps, and search performance to continually enhance storefront layouts and item placements.

Candidate Profile

• Minimum five years’ experience in digital visual merchandising on premium e-commerce platforms, multi-brand retail applications, or digital fashion marketplaces within the GCC region.
• Strong knowledge of luxury retail visual standards, storefront design, and e-commerce conversion optimization.
• Practical expertise working with enterprise content management systems, e-commerce storefront management tools, and handling visual asset workflows.
• Demonstrated success collaborating across departments including Technology, Commercial, Marketing, and with external enterprise collaborators.
• Exceptional meticulousness and dedication to ensuring high-quality customer-facing visuals.
• Entrepreneurial spirit comfortable with designing visual systems and workflows from the ground up in a fast-paced environment.
• Fluent professional English skills; Arabic proficiency is a significant advantage.

Who Excels in This Role?

• Individuals with uncompromising quality standards who value hard work.
• Professionals who are resourceful with a strong inclination toward taking initiative and acting promptly.
• Innovators who are courageous and original in their approach.
• Adaptable candidates ready to learn continuously, pivot, and embrace change as essential parts of their work mindset.