Information Systems Coordinator

About the Role

The Information Systems Coordinator at Grand Hyatt The Red Sea is responsible for diagnosing and resolving IT-related system problems including hardware, software, and network issues. This role involves carrying out routine system maintenance such as updates and security patches to ensure the IT infrastructure remains secure and fully functional. The coordinator also manages hardware setups and software installations, making sure new devices and applications are properly configured and compatible with organizational systems.

Key Responsibilities

• Troubleshoot and resolve technical issues related to hardware, software, and networking for end users.
• Conduct regular system maintenance including checks, updates, and patch installations to maintain security and operational stability.
• Manage hardware installation and software deployment tasks by setting up new devices and ensuring software compatibility.
• Promote cybersecurity awareness by educating users on best practices and providing support for security concerns.
• Collaborate with the Cluster IT Manager to implement IT solutions and enhance service quality.
• Maintain detailed records of IT issues, their resolutions, and updates to systems to facilitate ongoing improvements.
• Ensure scheduled backups of all vital business and user data are performed regularly.

Qualifications and Experience

• University degree or diploma in Information Systems, Computer Programming, or related field preferred.
• Networking experience is considered an advantage.
• At least 2 years of professional experience as an Information Systems Coordinator or Assistant Information Systems Manager in a technologically advanced operation.
• Strong problem-solving, administrative, and interpersonal skills are essential.
• Excellent presentation and interpersonal communication capabilities.