Import Export Clerk

Job Overview and Responsibilities

As an Import Export Clerk, you will play a vital role in coordinating and managing shipment processes in compliance with company procedures and customer requirements. Your responsibilities will include communicating with customers regarding shipment handling, addressing inquiries and complaints, and collaborating closely with internal team members and external partners such as airlines, shipping lines, suppliers, and contractors to ensure smooth operations.

You will be required to handle both inbound and outbound shipments, prepare and maintain important documentation, monitor shipment statuses, and manage billing and payment procedures in line with financial protocols. Tracking container returns and managing associated detentions and demurrage fees will also be part of your duties. Additionally, you will be responsible for job order creation, data entry in operational systems such as Ops Log and NEO, and identifying non-conformities to suggest process improvements.

Export Specific Duties

Handling all export activities for both ocean and air shipments is essential, including booking shipments, reviewing customs compliance documents, arranging necessary transportation bookings, coordinating cargo movement to airlines and ports, generating labels and manifests, and ensuring shipment delivery with prompt notifications. You will prepare documentation for billing and assist in comprehensive export processes to deliver end-to-end solutions.

Requirements

• Possession of a Bachelor's degree is the minimum educational qualification.
• At least 3 years of relevant experience in freight forwarding and logistics.
• Holding a valid brokers license is required.
• Fundamental knowledge of AFR & OFR operations, including handling, documentation, and customs clearance.
• Strong attention to detail.
• Proficiency in MS Office applications.