Housekeeping Supervisor

About the Employer and Location

This role is based at Banana Island Resort Doha By Anantara. Anantara Hotels & Resorts is a premier international luxury hospitality brand with roots in Thai culture, committed to providing authentic and heartfelt guest experiences. Established in 2001, the brand spans global destinations, including exotic islands, beaches, heritage sites, and cosmopolitan cities. The company values a career path driven by passion for warm and generous hospitality.

Role Overview

The Housekeeping Supervisor is entrusted with supervising and coordinating the Housekeeping Department's daily functions to ensure every guest room, public space, back-of-house area, and other designated zones uphold impeccable cleanliness, hygiene, and presentation standards, contributing to guest satisfaction and comfort.

Core Duties and Responsibilities

• Oversee and coordinate daily tasks of Housekeeping Attendants and designated team members.
• Distribute daily work assignments, ensuring sufficient workforce aligns with occupancy and operational needs.
• Conduct inspections of guest rooms, hallways, public areas, and other locations to verify cleanliness and maintenance meet established standards.
• Ensure rooms are serviced and released per hotel policies and procedures.
• Liaise closely with Front Office for room status updates, prioritization, discrepancies, and special guest requirements.
• Follow up on guest requests, complaints, and special arrangements to guarantee timely resolution.
• Enforce adherence to SOPs, hygiene guidelines, safety protocols, and property policies among Housekeeping personnel.
• Provide frequent inspections with constructive coaching and feedback to team members.
• Report maintenance problems promptly and work with engineering for timely fixes.
• Oversee proper usage and storage of cleaning supplies, equipment, linens, amenities, and other housekeeping inventory.
• Manage departmental assets including equipment, linen, uniforms, and guest amenities responsibly.
• Maintain thorough records such as checklists, room status logs, and other documentation.
• Assist with inventory control and alert supervisors of shortages or damages.
• Collaborate with Laundry, Engineering, Front Office, Security, and additional teams for smooth operation flow.
• Handle lost and found items in line with hotel protocols.
• Support training initiatives, onboarding, coaching, and performance tracking of new and current staff.
• Assist Executive and Assistant Executive Housekeepers with inspections, projects, and operational tasks.
• Ensure VIP, special occasion, and priority rooms are serviced with exceptional care.
• Stay attuned to guest preferences and communicate these to relevant personnel.
• Respond appropriately to emergencies while ensuring compliance with health and safety procedures.
• Foster a positive, professional, and collaborative work environment within Housekeeping.
• Perform additional reasonable duties as assigned by management.

Guest Service Focus

• Maintain exemplary guest service standards at all times.
• Address guest requests promptly, courteously, and professionally.
• Handle guest concerns empathetically, escalating when necessary.
• Uphold strict confidentiality relating to guest information and hotel operations.
• Ensure all guest and public areas reflect the luxury standards of Banana Island Resort Doha by Anantara.

Leadership and Team Management

• Supervise and mentor Housekeeping Attendants and designated colleagues.
• Lead daily briefings to communicate operational priorities effectively.
• Monitor team attendance, appearance, punctuality, and compliance with hotel standards.
• Offer on-the-job coaching and identify development needs.
• Support performance reviews and coordinate feedback with management.
• Promote teamwork, communication, and a service-oriented culture.