Housekeeping Order Taker

About Rosewood Doha

Rosewood Doha is an iconic destination inspired by Qatar's coral reefs, integrating ultra-luxury hospitality, residential options, dining, wellness, retail, and events into a cohesive experience. The property features a 155-room hotel, 162 serviced apartments, and 276 private residences, with multiple dining venues, event venues, and exclusive clubs including Asaya wellness club and Manor Club. Opened in July 2025, it has earned numerous prestigious awards including Michelin Guide and Forbes Travel Guide recognitions.

Why Work With Us?

At Rosewood Doha, we offer a workplace where passion meets meaning, empowering employees to grow confidently and leave a lasting impression. We foster diversity, inclusion and support with competitive salary, prime associate housing, birthday leave, and personalized career development plans to support personal and professional growth.

Position Overview and Responsibilities

• Ensure compliance with minimum company brand standards.
• Collaborate supportively with team members to guarantee hotel success and guest satisfaction.
• Contribute actively to delivering unique guest experiences to create a welcoming atmosphere.
• Assist and guide new housekeeping team members.
• Prearrange guest requests for timely service delivery.
• Address guest concerns promptly to ensure their satisfaction.
• For early shifts, manage keys from security, prepare daily work sheets, and allocate checkout rooms fairly among staff.
• Distribute work assignments evenly and maintain housekeeping office communication boards.
• Manage issuance of key cards and logs for housekeeping associates.
• Record and ensure timely action on guest requests, preferences and complaints using systems like Triton and Opera.
• Arrange daily staff coverage with iPod charts and coordinate with other departments on room readiness.
• Handle lost property inquiries, ensure documentation and proper reporting to management.
• Maintain operation documents and prepare schedules, timesheets and payroll inputs accurately.
• Support team spirit, training participation, disciplinary reporting, and urgent operational needs.
• Attend departmental meetings and training sessions as required.
• Promptly report maintenance issues and follow up to resolution.
• Uphold lost and found procedures and maintain a clean lost property area.
• Manage associate requests including leave and liaise with agencies and contractors as needed.
• Represent the Rosewood brand as an ambassador, consistently modeling company values and culture.

Standard Expectations

• Adhere strictly to Rosewood company policies.
• Take on additional reasonable duties as required.
• Uphold brand integrity, culture, vision, and core values at all times.