Housekeeping Operator - Emirati Talent

Job Overview

We are looking to hire dedicated and enthusiastic Housekeeping Operators who excel at delivering exceptional guest service and offer innovative solutions to enhance the guest experience. This role involves managing all communications within the Housekeeping Office to ensure efficient and smooth departmental operations.

Primary Responsibilities

• Securely manage, document, and collect all keys and important documents within the Housekeeping Office.
• Organize and file all Housekeeping daily activity reports efficiently.
• Promptly answer incoming calls adhering to professional telephone etiquette and company standards.
• Log all incoming calls, distribute messages accurately, and ensure appropriate follow-up actions are taken.
• Manage all aspects concerning Lost & Found items, including receiving, cataloguing, storage, claims processing, and clearance.
• Maintain and regularly update all housekeeping documentation and files.
• Generate and print room discrepancy reports from the Opera system twice daily and distribute copies to the Accounts and Front Office departments.
• Coordinate babysitting services for guests and compile corresponding attendance sheets for monthly payroll purposes.
• Ensure the Housekeeping Office remains clean, organized, and tidy at all times.
• Dispose of outdated reports monthly in line with hotel record-keeping standards.

Qualifications and Experience

The ideal candidate holds a diploma or vocational qualification in hospitality and has prior experience in a similar capacity. Proficient written and spoken English and strong interpersonal skills are vital. Experience with computer systems and familiarity with Opera software will be considered advantageous.

Key Competencies

The successful applicant will be courteous, friendly, and culturally sensitive, demonstrating a strong commitment to quality and attention to detail. The role requires the ability to work effectively under pressure in a dynamic environment and collaborate well with a diverse team and global clientele. Core competencies include:

• Understanding of job responsibilities
• Accountability and initiative
• Respect for cultural differences
• Customer-centric approach
• Flexibility and adaptability
• Team collaboration