Housekeeping Operations Manager

About Ruby Lola and Our Culture

Ruby Lola is a 280-room hotel in Frankfurt that unites Eastern and Western influences, reflecting the historic trade quarter of the city. Located in the vibrant Main Yard district close to the river, it offers a lively urban atmosphere surrounded by bars and restaurants. Ruby Group is a rapidly expanding hospitality company operating hotels and workspaces across Europe, innovating with a Lean Luxury philosophy that combines modern style with affordable luxury.

Role Overview

As Housekeeping Operations Manager, you will lead a hybrid team of internal staff and external cleaning contractors, ensuring exceptional cleanliness standards throughout guest rooms and public areas. Your role includes managing procurement, controlling invoices and deliveries, coordinating maintenance in liaison with hotel technical staff, overseeing decorative elements, and handling lost and found processes—all while maintaining budget adherence.

Responsibilities

• Lead the housekeeping team comprising both in-house employees and external cleaning partners equally.
• Conduct daily inspections of guest rooms and public spaces to guarantee the highest Ruby housekeeping quality standards.
• Manage procurement activities, verifying delivery notes and services, while ensuring strict compliance with the housekeeping budget.
• Collaborate regularly with the hotel technical department regarding upkeep and repairs.
• Work closely with the Rooms Division Office at the Corporate Office in Munich.
• Handle plant care, floral arrangements, and seasonal decorations within the hotel.
• Administer lost and found items and their forwarding, ensuring nothing is misplaced.

Candidate Profile

• Possess at least 2 years of relevant experience in a similar role, preferably within a lifestyle hotel environment.
• Demonstrate a passion for cleanliness and order, with a keen eye for detail.
• Exhibit awareness of cost efficiency and eco-conscious practices.
• Show strong communication skills, assertiveness, and flexibility, especially under pressure.
• Maintain a confident presence with lots of enthusiasm and a good sense of humor.
• Enjoy working with international guests and adept at addressing diverse requests thoughtfully.
• Fluency in both German and English is required.

Benefits and Work Environment

• Encouragement to express your personality openly, including appearance choices like tattoos and piercings.
• A relaxed and informal culture with a friendly management team.
• Engaging team events and a supportive work atmosphere.
• Staff benefits such as food and beverage credits, sports program support, and attractive staff travel rates for you and a travel companion.
• Additional mobility allowances regardless of commute method.
• Opportunities for financial bonuses through talent scouting, positive performance, and personalized agreements.
• Career development options including training, coaching, and mentoring to grow alongside the company.
• An innovative environment embracing digital and sustainable initiatives like Lean Luxury, paperless and cashless operations.

Diversity, Equity & Inclusion Commitment

• We embrace love without limitations.
• You choose your preferred pronouns.
• Pride in your cultural background is valued.
• All religions and beliefs are respected.
• Your authentic self makes our team and company unique.

We strictly reject any form of discrimination including racism, sexism, heterosexism, and antisemitism.

How to Connect

If you want to learn more or have questions, our recruitment team is available for contact.