Housekeeping Executive

About the Role

The Housekeeping Executive at Westin Hotels & Resorts in Pune is responsible for ensuring the highest quality standards in guest room cleanliness and overall public area maintenance. This role includes inspecting cleaned guest rooms, public areas, and facilities such as the pool to verify standards are met. Key tasks involve reviewing sold room reports, verifying room status, identifying and prioritizing rooms needing cleaning, and updating the status of departing guest rooms. The Executive supports housekeeping management in daily operations and serves as a vital link coordinating between Housekeeping, Engineering, Front Office, and Laundry departments.

Key Responsibilities

• Inspect guest rooms and public spaces post-cleaning to ensure quality compliance.
• Run reports on sold rooms, check room conditions, prioritize cleaning tasks, and update relevant statuses.
• Communicate discrepancies with the Front Desk and prepare/distribute updated room assignments.
• Support management in recruitment, training, scheduling, performance evaluation, counseling, discipline, motivation, and coaching of housekeeping staff.
• Maintain compliance with all safety and security policies; report hazards, accidents, or equipment issues promptly.
• Ensure professional appearance and confidentiality of sensitive information.
• Welcome guests warmly, anticipate their needs, assist persons with disabilities, and maintain positive guest interactions.
• Communicate clearly and professionally with team members and guests.
• Perform physical tasks including lifting, pushing carts, standing/walking for extended periods, and other manual duties as required.
• Utilize computer systems and point-of-sale systems for accessing work-related information.
• Complete necessary paperwork accurately and assist supervisors with reasonable additional tasks.

Qualifications

• Minimum education: High school diploma or equivalent (G.E.D).
• At least one year of relevant housekeeping experience.
• Minimum one year of supervisory experience preferred.
• No specific licensing or certification required.

Work Environment & Physical Requirements

• Ability to lift objects up to 55 pounds independently, and heavier objects with assistance.
• Capability to maneuver loaded housekeeping carts over uneven terrain.
• Physical endurance to stand, sit, kneel, or walk throughout shifts.
• Dexterity to handle various tasks requiring fine motor skills and hand-eye coordination.

Company Culture and Commitment

Westin Hotel embraces diversity and inclusion, actively supporting all employees regardless of disability, veteran status, or any other protected class. The brand prioritizes employee well-being, encouraging associates to adopt healthy lifestyles both on and off the job. Candidates who are passionate, optimistic, active, and adventurous align closely with the company’s mission and culture.