Guest Experience Expert - Russian Speaking

Position Overview

The role of Guest Experience Expert focuses on creating memorable and distinctive experiences for guests beyond standard check-in and check-out processes. This position involves proactively delivering a broad array of services aimed at guiding guests throughout their stay, enhancing their overall experience. Responsibilities include managing operational needs, responding to guest inquiries, completing required reports, and sharing local highlights to enrich the guest journey.

Work Environment and Physical Requirements

Employees in this position will be active throughout their shifts, spending extended periods standing, sitting, or walking. They are expected to employ a hands-on approach, which includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Maintaining professionalism in appearance, communication, and adherence to company policies and procedures is essential. Creating a safe workplace, protecting company assets, maintaining confidentiality, and upholding quality standards are critical for success.

Qualifications and Experience

A minimum education requirement is a high school diploma or equivalent (G.E.D.). No prior related work experience or supervisory background is necessary. There is no requirement for licenses or certifications.

Company Commitment and Values

The employer is dedicated to providing equal opportunities and values diversity within its workforce, fostering an inclusive environment that appreciates the unique backgrounds and talents of each associate. The company maintains strict non-discrimination policies covering disability, veteran status, and other legally protected characteristics.

Brand Mission

As part of Westin's wellness-oriented brand, the role aims to empower guests to enhance their well-being during travel. The brand seeks individuals who are passionate, active, optimistic, and adventurous, who also prioritize their own wellness. Employees are encouraged to embody these values both professionally and personally, contributing to a positive workplace culture and delivering exceptional guest service.