Housekeeping Coordinator

About Four Seasons

Four Seasons values its people as the core drivers of our success. Our team members consistently strive for improvement, aiming to create exceptional experiences for our guests, residents, and partners by embracing genuine luxury and heartfelt service. We foster a culture where every individual is treated with respect and kindness, ensuring both employees and guests feel valued.

Located in the prestigious Dubai International Finance Centre, Four Seasons Hotel DIFC offers a boutique atmosphere perfect for business travelers and those seeking urban retreats. With 106 rooms including 28 suites, the hotel is known for its artistic style, luxury, and personalized service that meets the high standards of Dubai’s competitive market. This position presents a unique opportunity for both personal and professional growth.

Key Responsibilities

• Manage all incoming housekeeping phone calls, directing each request efficiently to maintain department effectiveness.
• Lead initiatives aimed at improving housekeeping products and services.
• Manage room assignment schedules and review staffing requirements for upcoming shifts.
• Maintain and organize housekeeping office records ensuring accuracy.
• Oversee completion of guest-related requests and follow-ups.
• Review guest profiles and execute housekeeping-related requests accurately.
• Urgently address guest requests and communicate any issues promptly to management.
• Document any concerns, reporting to management or resolving issues to ensure guest satisfaction.
• Coordinate communications regarding room maintenance and engineering issues and follow resolutions accordingly.
• Assist with room cleaning tasks when necessary according to operational demands.
• Promote effective teamwork and professional relations among room attendants, house attendants, and laundry staff.
• Adhere to Four Seasons’ standards of conduct and operational guidelines as established in the EmPact system.

Qualifications and Skills

• At least two years of experience in culinary or related roles.
• Proficient computer skills.
• Strong command of spoken and written English.
• Ability to perform effectively in a fast-paced environment.
• Excellent organizational and time management capabilities.
• Strong communication skills to interact with team members and guests.

Benefits and Work Conditions

• Legal work authorization provided.
• Attractive tax-free salary alongside service charges and tips.
• End of service gratuity entitlement.
• Free full board accommodation within quality staff housing.
• Access to fitness facilities including gym and swimming pool.
• Complimentary transportation to and from work.
• Comprehensive medical and life insurance coverage.
• Paid annual leave and home leave tickets.
• Engagement in social and sporting activities.
• Available learning and development programs.
• Opportunities for career advancement and international transfers.

Work Schedule

Work is scheduled over six days per week, totaling 48 hours.