Hotel Cleanliness Supervisor

Position Overview

The Hotel Cleanliness Supervisor at JW Marriott in Auckland is responsible for maintaining and ensuring premium cleanliness and quality standards across guest rooms, public areas, and facilities such as the pool. This non-management full-time role focuses on conducting inspections post-cleaning, verifying room statuses, prioritizing cleaning needs, and updating information regarding departing guest rooms.

Key Duties and Responsibilities

• Inspect guest rooms, public zones, and amenities following housekeeping activities to confirm adherence to quality standards.
• Run reports for sold rooms, identify rooms requiring further attention, and manage cleaning priorities and statuses.
• Coordinate closely with Housekeeping management to oversee daily operations and assist in managing team tasks.
• Function as a liaison between Housekeeping, Engineering, Front Office, and Laundry to synchronize efforts.
• Report and document discrepancies in room conditions to the Front Desk and resolve issues accordingly.
• Manage communication for room assignments and shift handovers effectively.
• Support management in staff recruitment, training, scheduling, performance evaluations, counseling, disciplinary actions, motivation, and coaching.
• Uphold all company policies and security standards, promptly report any hazards or incidents, and complete mandatory safety certifications.
• Maintain a clean, professional appearance and respect confidentiality concerning company information.
• Deliver courteous guest service by welcoming guests according to company culture, addressing needs proactively, and showing appreciation.
• Demonstrate clear and professional communication, fostering positive workplace relationships and attentiveness to employee concerns.
• Ensure strict compliance with quality benchmarks and standards within all areas of responsibility.
• Perform physical activities such as lifting objects up to 55 pounds unaided, or with help for heavier items, pushing and pulling carts over uneven surfaces, bending, twisting, stooping, standing, walking, and using fine motor skills for various tasks.
• Utilize computers and point-of-sale systems to input and access work-related information accurately.
• Read and verify printed and digital information clearly as part of routine tasks.
• Complete other reasonable duties as assigned by supervisors.

Work Environment and Culture

JW Marriott is committed to fostering an inclusive workplace that celebrates diversity and equality, offering opportunities regardless of disability, veteran status, or other protected characteristics. This position promotes a respectful and team-oriented atmosphere rooted in Marriott's hospitality legacy known for thoughtful and exceptional guest experiences. The brand emphasizes associate well-being and professional growth within its luxury environment, valuing each team member as essential to delivering exceptional service.