Hostess

About Rosewood Doha

Rosewood Doha is a prestigious destination inspired by Qatar's coral reefs, combining ultra-luxury hospitality with residential living, culinary delights, wellness, retail, and events. Featuring a 155-key hotel, serviced apartments, private residences, diverse dining venues, event spaces, and exclusive clubs like Asaya wellness club and Manor Club, the property opened in July 2025 and has earned multiple international accolades such as recognition from Michelin Guide and Forbes Travel Guide.

Why Join Us?

At Rosewood Doha, we foster an environment where your passion aligns with purpose and careers hold significance. We promote a culture of Relationship Hospitality and encourage you to grow confidently, embrace your individuality, create exceptional experiences, and build a lasting legacy. You'll be part of a diverse, inclusive community that invests in your development, celebrates success, and supports your career advancement.

Our associate benefits include competitive salary and benefits, premium accommodation in Lusail and the Pearl, a birthday day off, personalized career development plans, and ongoing learning opportunities, reflecting our commitment to your well-being and professional growth.

Role Overview

As a Hostess, you will be responsible for ensuring outstanding guest satisfaction through excellent service that embodies the brand promise. You will act as a positive representative of the restaurant and the Rosewood Hotels & Resorts brand, resolving guest and colleague concerns promptly and maintaining strong working relationships.

Key Responsibilities

• Deliver exceptional guest service that aligns with hotel and brand standards.
• Assist guests proactively before and during their dining experience, understanding their needs and recommending suitable services to exceed expectations and foster loyalty.
• Efficiently greet and seat guests, including recognizing special attention guests (SAGs), and maintain rapport with both regular and new guests.
• Collaborate flexibly with restaurant and other hotel associates to ensure smooth operations and high guest satisfaction.
• Manage incoming calls professionally with accurate message handling.
• Provide current information regarding restaurant menus and hotel services.
• Optimize table occupancy and manage clientele filtering, aware of booking constraints and special table allocations.
• Confirm reservations via phone or email and keep organized records.
• Handle credit card and other payments securely and in accordance with procedures.
• Participate in training and tastings to fully understand menu items and complete assessments.
• Adapt to service flow throughout shifts and perform tasks as needed, including opening and closing checklists.
• Operate as cashier using Micros system, balancing cash, processing credit card transactions, and securing cash remittance.
• Oversee booking sheets and communicate all reservations clearly to management during handovers.
• Keep booking systems current to manage guest arrivals and departures.
• Maintain a professional appearance and adhere to grooming standards.
• Pursue continuous skill development and contribute innovative ideas to enhance restaurant success.
• Inform management of special attention guests and manage restaurant stationery and menus.
• Stay informed of industry trends and hotel food and beverage changes.
• Know daily hotel occupancy, arrivals, departures, and SAGs to support smooth operations.
• Be aware of local attractions and upcoming events to assist guest inquiries knowledgeably.