Hostess - Food & Beverage

About the Company

Sofitel Al Hamra Beach Resort, located in Ras Al Khaimah, United Arab Emirates, offers a vibrant environment for those passionate about hospitality.

Role Overview

We are looking for a warm and professional Hostess to become part of our Food & Beverage team. This position serves as the initial point of contact for guests, responsible for crafting an inviting and memorable dining experience. The Hostess aids in the smooth operation of the restaurant by managing guest seating and front-of-house coordination with efficiency and a welcoming attitude.

Key Responsibilities

• Warmly welcome guests upon arrival, ensuring they feel valued and comfortable.
• Manage restaurant bookings accurately using point-of-sale and reservation software.
• Organize seating plans to maximize table usage while prioritizing guest comfort.
• Keep the hostess station organized including reservations, waitlists, and guest details.
• Communicate effectively with servers, bartenders, and kitchen personnel to maintain service flow.
• Address guest inquiries and special needs with professionalism and care.
• Monitor dining area capacity and adjust seating based on party size and preferences.
• Assist with phone calls related to reservations, opening hours, and menu details.
• Maintain cleanliness and order at the entrance and host station.
• Manage wait times transparently, keeping guests updated on expectations.
• Support the team during high traffic periods and special occasions.
• Comply with all restaurant policies, safety regulations, and hospitality standards.

Candidate Qualifications

• Demonstrated experience in a hostess or front-of-house role within a food and beverage setting.
• Excellent verbal and written English communication skills.
• Strong organizational aptitude and time management capabilities.
• Knowledgeable in operating POS systems and reservation management applications.
• Ability to multitask and maintain composure under busy conditions.
• A passion for exceptional customer service and hospitality.
• Professional appearance and demeanor at all times.
• Willingness to work flexible schedules, including evenings, weekends, and holidays.
• Understanding of restaurant operations and dining protocols.
• Effective conflict resolution and problem-solving skills.
• Multilingual abilities are a plus.
• Familiarity with restaurant reservation platforms and guest management tools preferred.
• Knowledge of food and beverage options and menu items is advantageous.