Hostess

Role Overview

Seeking a warm and impeccably presented Hostess to serve as the welcoming face of a prestigious 5-star establishment in Dubai. This role requires managing guest interactions from arrival to departure, overseeing reservations and seating arrangements, and ensuring a seamless, personalized guest experience throughout.

Primary Responsibilities

• Greet and welcome guests upon arrival, escorting them to tables and providing menus.
• Manage booking systems, waiting lists, and table allocation to maximize seating efficiency and smooth guest flow.
• Keep detailed records of guest preferences and special celebration notes.
• Respond promptly and professionally to telephone and email inquiries.
• Collaborate effectively with service, kitchen, and management teams regarding seating covers, timing, and VIP guest arrivals.
• Oversee the entrance and dining area's presentation, ensuring cleanliness and an inviting ambiance.
• Handle guest inquiries, feedback, and concerns courteously, escalating issues when necessary.
• Assist in billing procedures, bid farewells, and conduct follow-ups post-visit as needed.

Required Qualifications

• Prior experience in a Hostess, Receptionist, or guest-facing role within a 5-star hotel, fine dining restaurant, or luxury venue.
• Exceptional grooming, posture, and personable demeanor.
• Fluency in both spoken and written English; proficiency in Arabic, French, Russian, or Mandarin is an asset.
• Knowledge of reservation and table management systems is advantageous.
• Excellent organizational abilities, capable of multitasking and maintaining composure under pressure.
• Demonstrated discretion, integrity, and a genuine passion for guest service.
• Willingness to work varying shifts, including weekends and public holidays.

Compensation and Benefits

• Competitive salary with benefits aligned to company policies.
• Access to structured training and clear pathways for career advancement within the luxury hospitality sector.
• Work in a diverse, multicultural team with international exposure tailored to the EMEA region.