Receptionist

Job Overview

Cork International Hotel invites applications for a full-time Receptionist position. This role suits candidates who have prior experience in guest-facing roles and who have a strong enthusiasm for providing outstanding guest interactions. This opportunity offers a chance to join a hotel group that prioritizes staff development, internal career progression, and continuous learning.

Key Responsibilities

• Welcome and register guests upon arrival, using their names and following established procedures such as standard operating protocols (SOPs).
• Ensure all guest registration and checkout documentation complies with Trigon Hotel Group's established standards.
• Manage reservations accurately, aligned with rate policies and sales guidelines.
• Promote in-house sales actively and remain aware of all sales opportunities and company promotions.
• Post payment vouchers correctly from all departments and record all cash received.
• Maintain security of cash, property, and guests' valuables, including safekeeping and issuing receipts.
• Continuously monitor hotel room availability and verify cash float accuracy.
• Comply with uniform standards provided by the hotel and uphold high standards of personal appearance and workplace cleanliness and hygiene.
• Observe and enforce company codes of conduct, safety, hygiene, fire regulations, emergency procedures, and hotel policies including mandates and food standards.
• Keep all work areas clean, safe, and organized, and safeguard company property and stock.
• Provide support with computer operations related to account postings, business control, and daily report analysis.
• Carry out Reservations Coordinator duties if required and comply promptly with management requests.
• Attend training sessions and communication meetings, usually with advance notice.

Candidate Profile

• Previous experience in guest service, preferably in a hotel environment.
• Strong communication capabilities and proficiency with IT systems.
• A genuine passion for delivering excellent customer experiences.

Benefits

• Competitive salary package.
• Support with relocation expenses.
• Eligibility to participate in the company pension scheme.
• Death in Service benefit coverage.
• Employee referral bonuses for bringing in new talent.
• Discounts for friends and family at hotel restaurants.
• Special accommodation rates at the hotel.
• Paid internal and external training opportunities.
• Access to trained Mental Health First Aiders.
• Participation in social and wellbeing events for team members.
• Annual awards, service recognition, and monthly awards for outstanding performance.
• Meals provided during shifts.
• Support with travel card (Leap Card) acquisition.