Host / Hostess

Job Summary

We are seeking enthusiastic and proactive Food & Beverage professionals eager to advance their careers. The Host / Hostess position requires warmly welcoming guests and delivering consistently courteous service while serving as a primary contact to ensure an exceptional guest experience.

Key Responsibilities

• Provide friendly, professional, and engaging service at all times.
• Greet guests upon arrival and escort them to their tables, remaining available to attend their needs throughout their visit.
• Manage outlet reservations, maintain the reservation book, and answer telephone calls with professionalism.
• Prepare the outlet before business hours in collaboration with the service team.
• Coordinate seating arrangements according to the floor plan, handling reservations and reserved table blocks with the service staff.
• Ensure the cleanliness and upkeep of the outlet and entrance areas.
• Maintain attentive, courteous, and discrete interactions to guarantee guest satisfaction.
• Memorize menus and ongoing promotions to effectively recommend options when requested by guests.
• Assist in developing and updating the outlet’s guest database.
• Confirm guest satisfaction during their departure.

Qualifications and Skills

• Diploma or degree in hospitality is preferred.
• Prior experience in Food & Beverage within a hotel environment is desirable.
• Polished and courteous demeanor with excellent spoken and written English.
• Ability to speak multiple languages is an advantage.
• Strong interpersonal skills, positive attitude, and professional appearance.

Competencies

• Thorough understanding of job responsibilities.
• Taking ownership and accountability.
• Valuing diversity and recognizing differences.
• Emphasis on customer service and satisfaction.
• Flexibility and adaptability to changing environments.
• Ability to work effectively in team settings.