Hospital Coordinator

About the Company and Role

Jeena Sikho Lifecare Ltd., based in Jodhpur, Rajasthan, is seeking a dedicated Hospital Coordinator to join their Hospital Operations/Patient Services team on a full-time basis. This role requires working six days a week and offers a salary up to INR 35,000 per month.

Job Description and Responsibilities

• Manage patient admissions, transfers, and discharges by collaborating closely with medical and nursing teams.
• Serve as the main communication bridge between patients, doctors, nurses, front desk, billing, pharmacy, and diagnostic departments.
• Guide patients and their attendants through hospital procedures, documentation, and related services.
• Oversee patient flow to ensure timely consultations, investigations, and treatments.
• Support doctors during ward rounds by organizing patient records, reports, and updates.
• Address patient feedback, complaints, and concerns, escalating to management when necessary.
• Coordinate with support services like housekeeping, pharmacy, diagnostics, and billing to guarantee prompt patient care.
• Adhere to hospital standard operating procedures (SOPs), protocols, and maintain quality standards.
• Keep accurate records of patient coordination and routine hospital operations.
• Follow up on pending patient requirements to ensure timely solutions.
• Help maintain a welcoming and patient-focused hospital environment.
• Maintain patient confidentiality and ethical healthcare standards.
• Prepare daily operational reports as instructed by the reporting manager.
• Perform additional hospital coordination duties as assigned.

Qualifications and Skills

• Graduation in any discipline is required.
• Preferably 1 to 3 years experience in hospital coordination, patient services, hospital operations, or healthcare administration.
• Experience within a hospital or clinical setting is advantageous.
• Exceptional communication and interpersonal skills.
• Strong organizational capabilities with multitasking proficiency.
• Patient-focused and committed to service excellence.
• Proficient in MS Office and Hospital Information Systems (HIS).
• Competent in managing patient and attendant concerns professionally.
• Ability to stay calm and effective under pressure.
• Good problem-solving abilities and decision-making skills.
• Meticulous attention to detail and accurate documentation skills.

Compensation and Benefits

• Monthly salary ranging from INR 20,000 to INR 35,000.
• Provident Fund (PF) benefits as mandated by statutory regulations.
• Additional benefits according to company policies.