Home Lending Specialist

About the Role

Join Bendigo Bank as a Home Lending Specialist, also known internally as a Customer Relationship Manager, where you will play an essential role in supporting customers through their entire home lending journey. You will help a diverse range of clients, from first home buyers to experienced investors, by providing expert guidance and ensuring an outstanding banking experience.

Key Responsibilities

• Develop and manage a steady pipeline of lending prospects, maintaining and nurturing these relationships through our CRM system throughout their purchasing process.
• Assist customers by simplifying the lending procedures, providing reassurance, and helping them reach their financial goals.
• Utilize your credit assessment skills and a thorough understanding of customer needs to secure favorable lending outcomes and prepare clients for future financial success.
• Collaborate closely with the community, branch team, and Branch Manager to achieve excellent lending results.
• Adopt a mindset of continuous learning, engaging with training opportunities to advance your career.
• Build meaningful connections by supporting customers and contributing positively to the community, fostering enjoyment in the workplace.

What You Bring

• Proven extensive experience in customer service or sales roles.
• In-depth knowledge of lending products, policies, and regulatory requirements.
• Strong interpersonal skills to establish rapport quickly with customers and colleagues, understand their needs, and view their circumstances holistically.
• Advanced competence in credit analysis.
• Familiarity with small business banking products.
• Essential experience specifically in consumer lending.

Community Banking Model

Our Community Banking operates on a shared revenue system called 'profit-with-purpose,' reinvesting profits into local communities for projects such as infrastructure, event sponsorships, and scholarships. As part of our branch team, you will actively engage in community events, support local small businesses, and address community-specific requirements.

Why Choose Us?

• Contribute to impactful work that directly benefits customers and communities.
• Join a diverse team that values each member beyond just numbers.
• Enjoy opportunities for career progression and flexible working conditions supported by the team.
• Access health and wellbeing benefits, including discounted gym memberships, private health insurance options, and an Employee Assistance Program covering you and your immediate family.
• Take advantage of our corporate university, 'BEN U,' to further develop your skills and knowledge.

Additional Details

This is a permanent, full-time position based in Wollongong, with a roster totaling 76 hours every two weeks.

After applying, candidates will receive an email within one business day to complete a Pymetrics online gaming assessment; please check your junk folder if not found in the inbox.

Bendigo Bank values diversity and inclusion and encourages applications regardless of gender, age, disability, religion, sexual orientation, or cultural background. Support is available during application and interview processes for candidates requiring adjustments.

Interviews may begin prior to the closing date, and all applicants will receive a response regardless of outcome.