Healthcare Advisor

About the Role

Boots Ireland is transforming healthcare delivery to make it more accessible and engaging in-store and online. As a Healthcare Advisor, you will provide comprehensive care by advising customers on health and wellness products and services within a modern and personalized environment.

Key Responsibilities

• Deliver exceptional customer service and expert advice inside the store.
• Stay informed on new product lines and promotional offers to keep customers up-to-date.
• Proactively provide product and service information, referring customers to pharmacists when appropriate to ensure optimal choices and boost sales.
• Collaborate effectively with team members to support a positive customer experience and store success.
• Exemplify a customer-centric mindset, fostering a friendly culture focused on fulfilling customer needs.
• Maintain adherence to company policies, professional standards, relevant legislation, and internal procedures.
• Help maintain a clean, organized store and manage customer queues efficiently.
• Share achievements and identify best practices across local stores to continuously enhance customer care quality.

Essential Qualifications

• Demonstrated enthusiasm and dedication to finding the best solutions for customers.
• A genuine curiosity about customers' holistic health and wellbeing.
• Empathy and ability to interact with customers sensitively and respectfully.
• Strong team-player mentality, contributing positively to team and store objectives.
• Comfort with digital technologies and the omnichannel retail environment.
• Sales-driven attitude focused on delivering excellent customer experiences.
• Commitment to representing the Boots brand and enthusiasm for health-related knowledge.

Preferred Experience

• Previous experience within a healthcare setting is advantageous but not essential.

Benefits

• Access to pension scheme (PRSA).
• Partial paid maternity leave.
• Eligibility for discretionary annual bonus.
• Significant employee discounts.
• Participation in a flexible benefits scheme.

Additional Information

Boots is committed to fostering an inclusive workplace where every employee can be their authentic self and achieve their potential. We are an equal opportunity employer valuing diversity and providing a supportive environment. Successful candidates will undergo pre-employment checks that may include Garda vetting and verification of professional registrations or memberships. Reasonable accommodations are available upon request to support applicants throughout the recruitment process.